At a Glance
- Tasks: Be the friendly voice for customers, providing tailored support and expert housing advice.
- Company: Join Home Group, a social enterprise making a real difference in people's lives.
- Benefits: Enjoy 34 days leave, health cash plan, and fantastic career development opportunities.
- Other info: Hybrid working model with a vibrant office in Newcastle upon Tyne.
- Why this job: Make a positive impact while growing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26300 - 26300 £ per year.
Salary £26,300 per annum, plus fantastic benefits including the Health Cash Plan. Permanent, full time (37.5 hours per week), Monday to Friday shifts between 8:00 am and 6:00 pm. Location: Newcastle upon Tyne City Centre (enjoy the best view of St James’ Park!).
If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place. Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs. We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.
What you’ll do:
- Act as the first point of contact for customers via phone, live chat, and email.
- Provide warm, professional, and tailored support, answering queries and resolving issues.
- Offer expert housing advice and promote self‑service options where appropriate.
- Handle feedback and complaints with empathy, ownership, and professionalism.
- Use modern IT systems to efficiently manage queries, appointments, and repairs.
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work.
Hybrid Working: 2 days in the office, the rest from home (your first four weeks will be office‑based, Monday to Friday, 9:00 to 17:00). You’ll work from Newcastle upon Tyne city centre.
You have:
- Experience in a fast‑paced, customer‑focused environment.
- Sound judgement and practical problem‑solving skills.
- Confidence with technology—laptops, smartphone apps, and systems.
- Excellent written and verbal communication tailoring your style to the needs of our diverse customers.
- Strong attention to detail, even under pressure.
- Ability to handle challenging calls and complaints calmly, deescalating challenging situations.
What’s in it for you?
- 34 days leave, pro‑rated (including bank holidays and a “me day”).
- Paid time off for volunteering.
- Matching pension contributions (up to 7%, with life assurance of 3x basic salary).
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
- Career path with development and an excellent training package.
- Excellent benefits and rewards including supermarket discounts and travel expenses.
Customer Service Centre Advisor employer: Home Group
Home Group is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. Located in the vibrant Newcastle upon Tyne City Centre, our team enjoys a supportive work culture with flexible working arrangements, generous leave policies, and comprehensive benefits including a health cash plan. We are committed to your professional growth, offering excellent training and career development opportunities in a role where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Advisor
✨Tip Number 1
Get to know the company! Research Home Group and understand their mission. When you show genuine interest in their work, it’ll shine through in your conversations and make you stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Be prepared for the tech side of things! Familiarise yourself with modern IT systems and apps. The more comfortable you are with technology, the smoother your transition into the role will be.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Centre Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your problem-solving abilities and tech-savviness!
Show Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for helping others and making a positive impact. A genuine passion for customer service can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Centre Advisor position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Home Group
✨Know the Company and Its Values
Before your interview, take some time to research Home Group and understand their mission of supporting vulnerable individuals. Familiarise yourself with their values and think about how your own experiences align with their commitment to making a positive impact.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or handled complaints with empathy and professionalism, as this role requires a strong focus on helping others.
✨Demonstrate Tech Savviness
Since the job involves using modern IT systems, be ready to discuss your experience with technology. Mention any relevant tools or software you've used in previous roles, and express your confidence in learning new systems quickly.
✨Practice Calmness Under Pressure
Think of scenarios where you had to handle challenging calls or complaints. Prepare to share how you managed those situations calmly and effectively, showcasing your problem-solving skills and ability to de-escalate tension.
