At a Glance
- Tasks: Provide warm, professional support to customers via phone, chat, and email.
- Company: Join Home Group, a social enterprise making a real difference.
- Benefits: Enjoy 34 days leave, health cash plan, and flexible working options.
- Other info: Be part of a diverse team in one of the UK’s top workplaces.
- Why this job: Make a positive impact while growing in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26300 - 26300 £ per year.
- Salary £26,300 per annum pro rata, plus fantastic benefits including Health Cash Plan.
- Salary £26,300 per annum pro rata, plus fantastic benefits including Health Cash Plan.
- Home, a place where you belong
If you’re searching for a role where you can genuinely make a difference and feel valued every day, you’re in the right place.
Home Group is a social enterprise supporting vulnerable individuals, including people with mental and physical health needs.
We believe in creating a positive impact, and we’re looking for committed individuals who thrive on helping others.
- What You’ll Do
- Act as the first point of contact for customers via phone, live chat, and email
- Provide warm, professional, and tailored support, answering queries and resolving issues
- Offer expert housing advice and promote self service options where appropriate
- Handle feedback and complaints with empathy, ownership, and professionalism
- Use modern IT systems to efficiently manage queries, appointments, and repairs
- Why join us
Join a team that cares about you as much as the customers we support.
From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you.
Be part of one of the UK’s top Great Places to Work!
We can’t offer a Co S for this role.
- You have
- Experience in a fast-paced, customer-focused environment
- Sound judgement and practical problem-solving skills.
- Ability to handle challenging calls and complaints calmly, deescalating challenging situations.
- Confidence with technology—laptops, smartphone apps, and systems.
- Excellent written and verbal communication tailoring your style to the needs of our diverse customers.
- Strong attention to detail, even under pressure.
- Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a "me day").
- 2 paid volunteering days each year
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- Finally
For reasonable adjustments email [email protected].
#J-18808-Ljbffr
Customer Service Advisor employer: Home Group
At Persona, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As an Aftercare Coordinator, you'll benefit from competitive salary packages, a Health Cash Plan, and opportunities for professional growth while making a tangible impact on our customers' experiences in their new homes. Join us in a culture that values attention to detail and customer satisfaction, all within a dynamic team dedicated to achieving excellence.
