At a Glance
- Tasks: Oversee maintenance works and be the go-to contact for customers during repairs.
- Company: Home Group, a dedicated organisation focused on customer experience.
- Benefits: Hybrid working, mileage paid for travel, and opportunities to improve service delivery.
- Other info: Work across beautiful locations in Kent and Sussex with a supportive team.
- Why this job: Make a real difference in customer satisfaction while managing exciting repair projects.
- Qualifications: Strong communication skills and experience in customer service or property management.
The predicted salary is between 30000 - 40000 £ per year.
Home Group is seeking a dedicated candidate to oversee maintenance works and act as the main customer contact during repairs.
You will manage complaints, coordinate with contractors and internal teams, and analyse feedback to improve service delivery.
The role covers Kent, East Sussex, West Sussex and parts of Surrey, with a hybrid working pattern and mileage paid for business travel.
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We think you need these skills to ace Hybrid Estate Liaison: Repairs & Customer Experience in Crawley
Customer Service Skills
Complaint Management
Contractor Coordination
Team Collaboration
Feedback Analysis
Service Delivery Improvement
Communication Skills
