At a Glance
- Tasks: Manage a residential scheme, ensuring safety and a welcoming environment for residents.
- Company: Join a supportive organisation dedicated to enhancing community living.
- Benefits: Earn £26,300 per year, enjoy 34 days leave, and great health cash plan.
- Other info: Live-in role with rent-free accommodation and opportunities for volunteering.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Passion for customer service, strong admin skills, and experience in safeguarding.
The predicted salary is between 26300 - 26300 € per year.
Earn £26,300 per year (pro rata), £13.45 per hour and great benefits including Health Cash Plan – this role is live in and includes a property onsite on a rent‑free basis.
What you’ll do:
- Manage the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
- Provide visibility on the scheme, engaging with customers, responding to calls and ensuring a warm, safe and welcoming environment.
- Ensure communal areas are clean, safe and welcoming, and support residents in socialising in communal spaces.
- Work with partner contractors for any repairs and maintenance in communal living areas, and support sourcing suitable local suppliers where needed.
- Signpost customers to relevant services to support their welfare and improve their lives.
- Support the sales team when a new property becomes available, interview new potential customers and provide a warm welcome as they move in.
You have:
- A passion for providing excellent customer service and the ability to build relationships with customers from diverse backgrounds.
- Knowledge of the health and social issues that affect older people.
- Some experience in safeguarding and carrying out risk assessments.
- The ability to work collaboratively with different partners.
- Strong administrative skills – can manage accounts, budgets, and invoicing for repairs to our buildings, communal areas and gardens.
- A self‑starter attitude, organized, initiative‑driven and able to make independent decisions.
- Flexibility to adapt your working hours; let us know your availability when you interview.
- Capacity to work primarily alone, while meeting occasional evening requirements to support residents.
- Proficiency in using technology to update records, complete online learning and collaborate with colleagues.
- Will obtain an Enhanced DBS check, which we will pay for.
What’s in it for you:
- 34 days of leave, pro‑rated (including bank holidays and a “me day”).
- Paid time off for volunteering.
- Matching pension contributions (up to 7 %, with life assurance of 3 × basic salary).
- Health cash plan savings of up to £1,140 yearly, covering dental, optical and therapies.
- Career path with development and an excellent training package.
- Excellent benefits and rewards including supermarket discounts and travel expenses.
Scheme Manager - Residential in Cornwall employer: Home Group
As a Scheme Manager - Residential, you will thrive in a supportive and inclusive work environment that prioritises the well-being of both employees and residents. With a competitive salary, generous leave entitlements, and a comprehensive health cash plan, our company fosters professional growth through excellent training opportunities and a clear career path. Enjoy the unique advantage of living on-site rent-free, allowing you to fully immerse yourself in the community while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager - Residential in Cornwall
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they engage with residents and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and any relevant experience you have in managing communal living spaces. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Be ready to share your ideas! Think about how you can improve the living environment for residents. Whether it’s organising social events or enhancing safety measures, having a few suggestions up your sleeve can really impress the interviewers and show your proactive attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re enthusiastic about the role!
We think you need these skills to ace Scheme Manager - Residential in Cornwall
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for providing excellent customer service in your application. We want to see how you can build relationships with residents from diverse backgrounds, so share any relevant experiences that showcase this.
Be Organised:Since strong administrative skills are key for this role, demonstrate your organisational abilities in your written application. Mention any experience managing accounts, budgets, or invoicing, and how you keep everything in order.
Tailor Your Application:Take the time to tailor your application to the job description. Use keywords from the listing, like 'safeguarding' and 'risk assessments', to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Home Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the key aspects of managing a residential scheme, such as safety standards and customer engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on providing excellent customer service, prepare examples from your past experiences where you've successfully built relationships with diverse customers. Highlight any specific situations where you went above and beyond to ensure a warm and welcoming environment.
✨Demonstrate Your Organisational Skills
As a Scheme Manager, you'll need strong administrative skills. Be ready to discuss how you've managed accounts, budgets, or invoicing in previous roles. You could even bring along a brief example of how you organised a project or event to illustrate your ability to stay organised and efficient.
✨Be Ready to Discuss Flexibility
This position requires flexibility in working hours, so be prepared to talk about your availability and how you can adapt to meet the needs of the residents. Showing that you're willing to adjust your schedule will demonstrate your commitment to providing support when it's needed most.
