At a Glance
- Tasks: Engage with customers, support housing managers, and manage administrative tasks.
- Company: Join Home Group, a top-rated workplace dedicated to community support and employee wellbeing.
- Benefits: Enjoy hybrid working, health cash plans, 34 days leave, and discounts on high street brands.
- Other info: Flexible hours, vehicle reimbursement, and a supportive team culture await you!
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: A positive attitude and passion for customer service; housing knowledge is a plus but not essential.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Job Description - Community Housing Assistant (251205)
Community Housing Assistant - (251205)
Watford and St Albans area – hybrid working
Earn £12.60 per hour (£24,638 per annum [pro rata]) and great benefits including Health Cash Plan
Home, a place where you belong
This is a great job opportunity for a Community Housing Assistant to join Home Group’s awesome housing team in 703. As our Community Housing Assistant (CHA) you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
Typical day
- Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
- You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
- You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
- You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
- You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
- A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
- A real passion for delivering excellent customer service and a genuine desire to help your customers.
- Confidence working collaboratively with colleagues in other parts of the business and external partners
- An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
- The ability to use technology to navigate our systems and update customer records
- An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our Team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
- This is a hybrid role and in an average week, you’ll spend 1-2 days working from our communities in Watford and St. Albans.
- Although you’ll spend time in our neighbourhoods, we do get together regularly, meeting virtually every week and monthly we spend a day together in the office at Bishops Stortford.
- There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
- We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
- You’ll need a Standard DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a \"me day\"!), increasing to 39 (pro rata)
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
Community Housing Assistant in Watford employer: Home Group
Home Group is an exceptional employer, offering a supportive and inclusive work culture where you can truly belong. As a Community Housing Assistant in the vibrant Watford and St Albans area, you'll enjoy hybrid working, generous benefits including a health cash plan, and ample opportunities for personal and professional growth. Join a team that values diversity and well-being, and make a meaningful impact in the lives of our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Community Housing Assistant in Watford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Home Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Home Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Home Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Home Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Housing Assistant in Watford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Home Group:Before hitting send, make sure to tailor your application specifically to Home Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Home Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
