Community Housing Assistant (251765)
Covering High Wycombe and Milton Keynes.
Temporary 10 months fixed term, full time (37.5 hpw).
Earn £12.60 ph, £24,638 per annum (pro rata) and great benefits including Health Cash Plan.
Home, a place where you belong
This is a great job opportunity for a Community Housing Assistant to join Home Group’s awesome housing team covering High Wycombe and Milton Keynes. As our Community Housing Assistant (CHA) you’re the face‑to‑face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
What you’ll do
- Engage with customers and proactively support our estates, getting to know our communities.
- Support our housing managers to look after their patches and help improve local neighbourhoods.
- Assist with tasks such as managing void processes, liaising with local authorities, conducting estate inspections, and coordinating with contractors on site.
- Carry out and record routine safety and compliance checks in our buildings and communities.
- Manage admin tasks: updating records, ordering supplies, and arranging payments for work.
Why choose us?
This is more than a job; it’s a place where you feel valued. You get great training, support from friendly colleagues, and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
- A real passion for delivering excellent customer service and a genuine desire to help customers.
- Confidence working collaboratively with colleagues across the business and external partners.
- An understanding of housing management, housing law, and universal credit would be ideal, but they’re not deal‑breakers.
- The ability to use technology to navigate systems and update customer records.
- An appreciation that this role involves much lone working in local estates.
The practical bits
- This is a hybrid role; in an average week you’ll spend 3 days working from our communities in High Wycombe & Milton Keynes.
- We meet regularly: weekly on Teams and quarterly in person.
- Mainly work Monday to Friday with occasional evenings to meet customers; you can shape your own diary.
- You’ll need a vehicle, insured for business purposes, and we’ll pay your mileage.
- We provide and pay for a Standard DBS check.
- 34 days leave, rising to 39 days (including bank holidays and a “me day”).
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary.
- Family‑friendly policies: maternity, paternity, adoption, neonatal, fertility, and menopause support.
- Health cash plan saving you (and your children) £1,140+ per year covering dental, opticians, prescriptions and more.
800+ discounts on shops, holidays, days out, tech and more.
