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- Tasks: Lead a team providing housing support to individuals experiencing homelessness.
- Company: Join Home Group, a top-rated inclusive workplace focused on wellbeing and development.
- Benefits: Enjoy 34 days leave, health cash plan, and paid volunteering days.
- Why this job: Make a real difference in people's lives while working in a supportive culture.
- Qualifications: Great people skills and experience in leading teams in housing or care environments.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 27338 - 28890 ÂŁ per year.
Job Description – Client Services Manager (251196)
Job Description
Client Services Manager – ( 251196 )
Description
Client Services Manager
Huddersfield
Permanent, Full Time (37.5 hpw)
Salary ÂŁ27,338 to ÂŁ28,890 p.a. plus on-call shift payment of ÂŁ14.30 per session
Great benefits including Health Cash Plan!
Home, a place where you belong
Come and join us as our Client Services Manager and lead a supportive team, making a real difference to people’s lives. In this role you provide housing support that’s person centred, working with individuals who are experiencing homelessness in a hostel setting.
You’ll enjoy excellent benefits such as generous annual leave, health and wellbeing support and paid volunteering days. With our strong reputation for inclusivity, development, and colleague wellbeing Home Group provides both purpose and progression in a supportive workplace culture.
Typical day as a Client Service Manager
- Lead support workers and coordinators to deliver person-centred, efficient, quality housing support.
- Coach your team, managing both individual and team performance.
- Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.
- Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.
- Ensure service quality through KPIs and customer feedback, empowering both customers and colleagues.
You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!
You have
- Great people skills, ability to communicate and understand where people are in their life
- The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
- Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others
- Experience of delivering support in a housing or care environment
We can\’t sponsor you due to certificate limits. We review this regularly.
Job details
- Flexible working hours (or we’re open to agreeing a work pattern with you)
- Working pattern 9am to 5pm
- Some evening and weekend flexibility
- Confident using technology for plans, online learning and teamwork
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a “me day”)
- Paid time off for volunteering
- MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to ÂŁ1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues really matter to us, that’s why we’re the10 th Best place in the UK for Wellbeing.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
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Client Services Manager employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing homelessness. Understanding their needs will help you demonstrate your empathy and commitment to person-centred support during interviews.
✨Tip Number 2
Highlight any previous experience in leading teams or managing performance. Be ready to share examples of how you've empowered others, as this is a key aspect of the Client Services Manager role.
✨Tip Number 3
Research Home Group's values and mission. Being able to articulate how your personal values align with theirs will show that you're a good cultural fit for the organisation.
✨Tip Number 4
Prepare to discuss your approach to safeguarding and health and safety. Having clear strategies and examples will demonstrate your readiness to take on these responsibilities effectively.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Services Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing support or care environments. Provide specific examples of how you've led teams, managed performance, and delivered person-centred support.
Showcase Your People Skills: Demonstrate your strong communication and interpersonal skills in your application. Mention instances where you've successfully advocated for customers or challenged behaviours that didn't align with organisational values.
Personalise Your Cover Letter: Craft a compelling cover letter that reflects your passion for making a difference in people's lives. Mention why you want to work for Home Group specifically and how you can contribute to their mission and values.
How to prepare for a job interview at Home Group
✨Showcase Your People Skills
As a Client Services Manager, your ability to communicate effectively and understand the needs of individuals is crucial. Prepare examples from your past experiences where you've successfully supported or advocated for someone, highlighting your empathy and interpersonal skills.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading teams. Share specific instances where you coached team members or managed performance, focusing on how you empowered others to achieve their best. This will show that you can lead a supportive team effectively.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the role, such as safeguarding and health and safety checks. Be prepared to discuss how you would ensure service quality through KPIs and customer feedback, demonstrating your understanding of the job's requirements.
✨Align with Company Values
Research the company's values and culture, especially their commitment to inclusivity and wellbeing. During the interview, express how your personal values align with theirs and provide examples of how you've contributed to a positive workplace culture in the past.