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- Tasks: Manage referrals and provide excellent customer service to support our community.
- Company: Join a top-rated workplace dedicated to making a difference.
- Benefits: Enjoy 34 days leave, health cash plan, and discounts on everyday essentials.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Passion for customer service and experience in admin or supported housing.
- Other info: Flexible working hours with opportunities for extra shifts and career growth.
The predicted salary is between 25838 - 25838 ÂŁ per year.
Pay ÂŁ13.21 per hour (ÂŁ25,838 per annum) and great benefits including Health Cash Plan.
On Call Emergency Responder Shifts available on a voluntary basis if you want to earn some extra money.
Permanent, Full Time (37.5 hpw) in Camborne, Cornwall.
We have a fabulous opportunity for you to join our awesome Outreach team. We support our brilliant customers in the community who have Complex Needs. We help our customers to learn the skills to live more independently and live healthier, happier lives.
What you’ll do:
- Handle referrals from start to finish, ensuring referrals go to the correct service and signposting to other agencies.
- Provide great customer service to referrers, customers, commissioners and colleagues.
- Promote the services so more people can access them.
- Provide administrative support to services and management making sure tasks and reports are done properly and on time.
Why join us:
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have:
- Passion for customer service and energy for helping.
- Ability to work on your own initiative, building effective relationships with partner agencies.
- Confidence using tech and ability to handle admin with ease.
- Experience in supported housing/admin environment.
The practical bits:
- You’ll work 9-5 Monday to Friday, occasional evening or weekend work may be required to meet customer need.
- You’ll need an Enhanced DBS with barring list check – we pay for it.
- You need to be able to drive and have access to your own vehicle insured for business purposes – we pay for on the job mileage.
What’s in it for you?
- 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out.
- Instant pay access with Stream.
- Matching pension contributions (up to 7% and life insurance of 3x basic salary).
For reasonable adjustments email recruitment@homegroup.org.uk
Referral Coordinator in Cambourne employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Coordinator in Cambourne
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Home Group. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for customer service aligns with our mission to support customers with complex needs.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your experience in admin and supported housing. We love hearing about real-life situations where you made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Referral Coordinator in Cambourne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring energy and enthusiasm to the role of Referral Coordinator.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in supported housing or admin environments. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Home Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Referral Coordinator. Familiarise yourself with how referrals are handled and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help someone, as this will demonstrate your passion for the role.
✨Prepare for Tech Questions
As the job requires confidence in using tech, brush up on any relevant software or tools you might encounter. Be prepared to discuss your experience with administrative tasks and how you handle tech challenges. This will show that you can manage the admin side of things with ease.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
