At a Glance
- Tasks: Support customers, manage building safety, and keep the environment tidy.
- Company: Join Home Group, one of the UK’s largest housing providers.
- Benefits: Earn £13.45 per hour, enjoy flexible shifts, and access discounts.
- Other info: Weekly pay, living wage employer, and opportunities for career growth.
- Why this job: Make a real difference while earning extra cash on your terms.
- Qualifications: Flexibility, confidence, and a passion for supporting others.
The predicted salary is between 13.45 - 13.45 £ per hour.
Pay £13.45 per hour, plus great benefits. Casual / Flexible work, hours to suit you. Camborne / Redruth. Home, a place where you belong. Have you been looking to earn some extra cash while keeping to your current commitments? Now you can! What’s more, you’ll be making a difference! This is an exciting time to join Home Group – one of the UK’s largest housing providers and be part of our brilliant flexible bank. You’ll be supporting our amazing customers while picking and choosing the shifts you want to work.
What you’ll do:
- The first line of support for our customers when our wider team or their own support network isn’t around.
- You’ll manage health and safety of the building, patrolling to check fire doors and ensuring everything is locked and secure.
- You’ll think on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage emergency services.
- If time permits, you’ll also help keep the building clean and tidy, using a mop or broom as needed.
Why join us:
This role gives you the chance to grow your career while making a difference where it matters most. You’ll take on new challenges, build your expertise and help create positive change. Be part of one of the UK’s Great Places to Work.
Your requirements:
- Flexibility to work at short notice, as you’ll be selecting your own shifts.
- Confidence to work in different services, locations or teams and rapport with colleagues.
- Passion and experience in supporting others, ideally in a supported housing setting.
- Experience of caring for others – professionally or personally.
- Calm, confident decision‑making even under pressure.
Practical bits:
- Night shifts available 7 nights a week, starting at 6 pm.
- Day shifts available on weekends, 11‑hour shifts.
- Although you’ll work nights / lone, we meet regularly during the day for training and team meetings.
- Required: Enhanced with Barring list (we pay for the check).
- A vehicle insured for business use (and a license) is also required; we pay for business mileage.
What’s in it for you?
We’re a living‑wage employer – you’re paid a fair hourly rate for every hour you work, plus holiday pay. This is a job with weekly pay, paid one week in arrears from when you worked. After your first shift, you gain access to our shopping discount scheme – over 800 high‑street discounts on groceries, holidays and days out. Access to our excellent learning portal to develop your skills further. If you want to stick around, you’re able to apply for all Home Group Job Opportunities (including internal ones).
For reasonable adjustments, email recruitment@homegroup.org.uk.
Flexible Bank Housing Concierge in Cambourne employer: Home Group
Home Group is an exceptional employer, offering flexible working hours that allow you to balance your commitments while making a meaningful impact in the community. With competitive pay, access to a wide range of employee benefits including discounts and professional development opportunities, you'll be part of a supportive team culture that values your contributions and encourages personal growth. Join us in Camborne/Redruth and experience the rewarding environment of one of the UK's largest housing providers.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Bank Housing Concierge in Cambourne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Home Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Home Group and let us see your personality shine through!
We think you need these skills to ace Flexible Bank Housing Concierge in Cambourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Home Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Home Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Home Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Home Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Home Group will surely appreciate.
