At a Glance
- Tasks: Lead and coach teams to deliver impactful, person-centred services.
- Company: Join a top-rated workplace dedicated to making a difference.
- Benefits: Enjoy 34 days leave, health cash plan, and career development opportunities.
- Other info: Flexible working arrangements and a commitment to inclusion and wellbeing.
- Why this job: Make a real impact while growing as a leader in a supportive environment.
- Qualifications: Experience in housing or care, strong coaching skills, and a customer-focused approach.
The predicted salary is between 29000 - 29000 £ per year.
Permanent, full time (37.5 hpw) – Bury St Edmunds. Salary £29,000 per annum plus 34 days leave, rising to 39, and a health cash plan saving you and your children over £1,140 a year. We can’t offer a CoS for this role.
Leading services that make a real difference, this is a hands-on leadership role coaching and supporting frontline teams. You make smart decisions, stay close to customers and what matters to them, balancing performance with compassion. If you’re ready to grow as a leader without stepping away from the frontline, this role is for you!
What You’ll Do
- Lead and coach teams to deliver safe, high quality, person-centred services.
- Stay close to customers to ensure support reflects their needs and goals.
- Manage performance, quality, safeguarding, and compliance across services.
- Use data and insight to spot risks early and improve outcomes.
- Oversee budgets, staffing, and resources to keep services sustainable.
Why join us
You’ll have space to lead in your own way, with trust and support behind you. We invest in our people and offer clear routes into senior management roles when you’re ready. You’ll work with colleagues who care about doing the right thing, for customers and for each other. Your work will have real impact, every day. Be part of one of the UK’s Great Places to Work!
You have
- Experience working in housing, care, or support services.
- Strong coaching skills and enjoy developing others.
- Experience managing quality, performance, and compliance.
- Confidence handling safeguarding and risk in complex services.
- A customer focused approach and lead with empathy and fairness.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Our standard working hours are Monday - Friday 9am - 5pm. Flexible working arrangements can be discussed at interview, including some home working. You need to complete an Enhanced DBS check, which will be fully funded by us.
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a “me day”)
- Paid time off for volunteering
- Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
Click APPLY NOW to see our Service Manager Job Description, learn about us, and for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.
Work Location: Bury St. Edmunds
Closing Date: Jun.26, 11:59:00 PM
Services Manager in Bury St Edmunds employer: Home Group
Home Group is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture where you can lead with trust and autonomy. With generous benefits such as 34 days of leave, a health cash plan, and clear pathways to senior management roles, you'll find meaningful opportunities to make a real impact in the community while working alongside compassionate colleagues in Bury St Edmunds.
StudySmarter Expert Advice🤫
We think this is how you could land Services Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes them tick and be ready to discuss how your experience aligns with their mission. This shows you’re genuinely interested and not just another candidate.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your coaching and leadership experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Services Manager in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing, care, or support services. We want to see how your skills align with the role of Services Manager, so don’t hold back on showcasing your coaching and leadership abilities!
Showcase Your Customer Focus:In your written application, emphasise your customer-focused approach. We’re looking for someone who leads with empathy and fairness, so share examples of how you’ve put customers at the heart of your work.
Highlight Your Compliance Experience:Since managing quality, performance, and compliance is key for this role, make sure to include any relevant experiences. We want to know how you've handled safeguarding and risk in complex services, so be specific!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Home Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Services Manager. Familiarise yourself with the key aspects like coaching teams, managing performance, and ensuring compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
Since this role involves leading and developing others, be prepared to share specific examples of how you've successfully coached or supported teams in the past. Highlight your approach to balancing performance with compassion, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle safeguarding and risk in complex services. Think of scenarios where you've had to make tough decisions or manage challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Customer Focus
This role is all about putting customers first, so be ready to discuss how you've ensured that services meet their needs. Share examples of how you've gathered customer feedback and used it to improve service delivery, showing that you truly care about making a difference.
