At a Glance
- Tasks: Support customer service and learn hands-on skills in housing.
- Company: Home Group, a welcoming and inclusive employer.
- Benefits: Earn while you learn with a funded qualification and dedicated support.
- Other info: Hybrid working and a culture that celebrates diversity.
- Why this job: Kickstart your career with real responsibilities and growth opportunities.
- Qualifications: No prior experience needed; just a willingness to learn and grow.
The predicted salary is between 22400 - 24800 € per year.
Essex - Hybrid working from our Thremhall Park office in Bishops Stortford
Hourly Pay: £10.85 to £12.71 dependent on age
37.5 hours per week
15-month fixed-term apprenticeship with progression opportunities available for successful candidates.
At Home Group, we believe everyone deserves a safe place to call home – and a great place to build their career. Our apprenticeships are a big part of how we do that. This Housing Apprentice role is a brilliant opportunity to earn while you learn, gain a recognised qualification, and build real skills in housing and customer services. You don’t need previous experience in housing or the workplace – we’re looking for potential, curiosity and a willingness to learn. We’ll support you every step of the way.
Why choose a Home Group apprenticeship?
- Get paid while gaining a fully funded, industry-recognised qualification
- Dedicated mentor and on-the-job support from day one
- Protected study time built into your working week
- Access to the same benefits, awards and recognition as permanent colleagues
- A welcoming, inclusive culture where you can be yourself
- Real opportunities to progress into a permanent role and continue your career with us.
Our customer only apprenticeships are open to all ages and backgrounds, whether you’re starting out, changing direction, or returning to work.
About the role
As a Housing Apprentice, you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands-on work. No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.
You’ll learn how to:
- Support and deliver a high level of customer service
- Customer/colleague interactions
- Systems, processes or technical learning
- Contributions to services or communities
What qualification will you gain?
Housing or Customer Services related qualification
Level 2 apprenticeship delivered by an approved apprenticeship training provider.
You’ll combine on-the-job learning with structured study, building skills and confidence that will support your long-term career.
What happens next?
We’re proud of our track record in supporting apprentices to progress. Many of our apprentices move into permanent roles or continue their development through high-level apprenticeships or professional qualifications. This is more than a job; it’s a pathway into a career.
Who we’re looking for
We’re looking for people who:
- Are keen to learn and develop new skills
- Share our values and want to make a difference
- Are organised, curious and willing to ask questions
- Enjoy working with people and being part of a team
You don’t need previous experience in housing; we’ll support you every step of the way!
Stronger together
Home Group is proud to be an inclusive employer. We welcome applications from people of all backgrounds and identities and are committed to creating a workplace where everyone feels they belong.
Find out more
Click APPLY NOW to see our Housing Apprentice Level 2 Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait, get your application in. If you need any adjustment during the recruitment process, please let us know, we’re happy to help.
Apprentice Housing - Customer Only in Bishops Stortford employer: Home Group
Home Group is an exceptional employer that prioritises the growth and development of its apprentices, offering a supportive and inclusive work culture. With a hybrid working model from our Thremhall Park office in Bishops Stortford, apprentices benefit from dedicated mentorship, protected study time, and real opportunities for career progression, all while earning a competitive wage. Join us to gain valuable skills in housing and customer service, and be part of a team that believes everyone deserves a safe place to call home.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Housing - Customer Only in Bishops Stortford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Home Group. Understand their values and mission, especially around customer service and community. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your experiences, even if they're not directly related to housing, show your willingness to learn and work in a team.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for learning and helping others shine through. Talk about why you want to be a Housing Apprentice and how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Housing - Customer Only in Bishops Stortford
Some tips for your application 🫡
Show Your Curiosity:We want to see your eagerness to learn! In your application, highlight any experiences or interests that demonstrate your curiosity and willingness to develop new skills. This is key for us!
Be Yourself:At Home Group, we value authenticity. Don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our inclusive culture.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Housing Apprentice. Mention how your values align with ours and why you’re excited about this opportunity to grow in housing and customer services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, take some time to research Home Group and their values. Understand what they stand for, especially their commitment to providing safe homes and supporting apprentices. This will show your genuine interest in the role and help you connect your own values with theirs.
✨Show Your Curiosity
Since they're looking for potential and a willingness to learn, be prepared to ask questions during the interview. Think about what you want to know about the apprenticeship, the team, or the company culture. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
✨Highlight Teamwork Skills
As a Housing Apprentice, you'll be working closely with others. Share examples from your past experiences where you've successfully collaborated with a team or supported colleagues. This will demonstrate that you're a team player and ready to contribute positively to the work environment.
✨Be Yourself
Home Group values inclusivity and authenticity, so don’t be afraid to let your personality shine through. Be honest about your experiences and what you hope to achieve in this apprenticeship. Authenticity can make a lasting impression and help you stand out as a candidate.
