At a Glance
- Tasks: Monitor CCTV, greet visitors, and support customers in a vibrant community.
- Company: Join one of the UK’s top 10 Great Places to Work!
- Benefits: Earn £12.60 ph, enjoy health benefits, and get paid for your mileage.
- Other info: Flexible shifts with a mix of nights and days, plus regular team meet-ups.
- Why this job: Make a real difference every day while feeling valued and supported.
- Qualifications: Calm under pressure with great communication and judgement skills.
The predicted salary is between 24638 - 24638 £ per year.
Earn £12.60 ph or Salary £24,638 pa, and great benefits including Health Cash Plan. Permanent, Full time (37.5 hpw). Stockton-on-Tees.
Home, a place where you belong.
What You’ll Do
- Walk around the building checking CCTV, fire doors and communal areas
- Greeting customers and visitors, picking up repairs or cleaning
- The first line of support for our customers when our wider team or their own support network isn’t around to help!
- Monitor and respond to incidents calmly, quickly and fairly
- Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!
You have
- Calm under pressure with great communication skills
- Passion and experience in supporting others, either personally or professionally
- Good judgement and clear communication
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
The practical bits
- Travel between different services to help support our customers across Teesside.
- Working some days but mostly nights on a 4 on 4 off rotation
- Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings
- Able to use technology to monitor CCTV, update records and communicate with colleagues
- You’ll need an Enhanced DBS check done (we pay for it)
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk
Work Locations Stockton on Tees
Closing Date Mar.26, 11:59:00 PM
Housing Concierge in Billingham employer: Home Group
Home Group is an exceptional employer that prioritises employee well-being and professional growth, making it a fantastic place to work as a Community Housing Assistant in Northamptonshire. With a strong focus on training and support, employees are empowered to make a meaningful impact in their communities while enjoying a collaborative and friendly work culture. The competitive salary and benefits, including a Health Cash Plan, further enhance the rewarding experience of being part of a team dedicated to improving neighbourhoods and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge in Billingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Home Group. Check out their values and what makes them one of the UK’s top 10 Great Places to Work. This will help you connect with the interviewers and show that you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Housing Concierge, you’ll need to be calm under pressure and communicate effectively. Try role-playing common scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve had to intervene in sensitive situations or manage conflicts. Be ready to share these stories during your interview to demonstrate your judgement and ability to handle tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, roles can close early, so get your application in as soon as possible to avoid missing out on this fantastic opportunity!
We think you need these skills to ace Housing Concierge in Billingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Concierge role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Showcase Your Communication Skills:Since great communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your cover letter or CV, let us see your personality shine through!
Highlight Your Problem-Solving Abilities:We’re looking for someone who can handle incidents calmly and fairly. Use examples from your past experiences where you’ve successfully managed challenging situations. This will show us that you have the judgement we need in a Housing Concierge.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Home Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Housing Concierge role. Familiarise yourself with the responsibilities like monitoring CCTV, greeting customers, and handling incidents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Housing Concierge, great communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues, especially in challenging situations. This will demonstrate your ability to handle the role's demands.
✨Demonstrate Calmness Under Pressure
Think of scenarios where you had to stay calm during a crisis or when dealing with difficult individuals. Share these stories during your interview to highlight your ability to manage stress and respond to incidents fairly and quickly.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with colleagues and partners, be prepared to talk about your teamwork experiences. Highlight how you've collaborated with others to solve problems or support customers, showing that you can contribute positively to the team dynamic.
