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- Tasks: Support customers with aftercare services for their new homes, ensuring a smooth experience.
- Company: Join Home Group, a top-rated employer focused on creating a welcoming workplace.
- Benefits: Enjoy 34 days of leave, health cash plans, and discounts on over 800 high street brands.
- Why this job: Make a real difference in customers' lives while working in a supportive and award-winning team.
- Qualifications: Customer service experience and strong communication skills are essential; problem-solving abilities are a plus.
- Other info: This hybrid role allows flexibility with your schedule and includes opportunities for career growth.
The predicted salary is between 22400 - 29800 £ per year.
Assistant Aftercare Coordinator
Newcastle – Hybrid role; working from our city centre office and from home
Permanent, full time (37.5 hpw)
Salary circa £26,438 per annum and great benefits including Health Cash Plan
Home, a place where you belong
Join us in our fantastic role of Assistant Aftercare Coordinator, where you’ll support us in delivering a smooth and seamless aftercare service for our customers following the purchase of their new home. Make a difference as you ensure our customers receive outstanding experience from their move in day to the end of the warranty period, supporting us to achieve 5-star HBF rating.
If you fancy working alongside a brilliant team and to continue to develop your own career as you grow with us, then read on…
Typical day as an Assistant Aftercare Coordinator
– Using your eye for detail to assist the team in following up on any defects reported by our customers, development or sales teams on our newly built Persona homes.
– Providing an outstanding experience to customers contacting us on telephone, email website or face-to-face.
– Administration of our aftercare process for our newly built homes which will include confirming appointments, raising invoices and updating systems confirming completed works.
– Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems.
– Driving a positive Persona brand through outstanding and consistent levels of service.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the top 10 Great Places to Work in the UK.
You’ll work alongside our award-winning team who are winners of the 2018 UK housing awards Development Programme of the year and achieved silver for best house at the What House Awards 2018 (bronze in 2017).
You bring
– Previous customer service experience handling inbound communications via telephone, web and email.
– Be a strong administrator, with excellent communication skills, confident in working with a wide range of stakeholders and supporting customers.
– Be a great problem solver that is able to troubleshoot to ensure a positive win-win outcome for customers. You’ll have previous experience of analysing and working with data.
– An eye for detail, be a self-starter, get where our customers are in their lives and have a win-win mentality to provide a brilliant aftercare service.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.
Our team
You’ll join Bev our Aftercare Manager and our brilliant Aftercare team, who are super passionate about what they do and working together to drive improvements and delight their customers!
Job details
– Working Monday to Friday, you’ll shape your own diary around work, customers’ and your own commitments. If you need to nip out to walk the dog or do the school run, we’re ok with that!
– This is a hybrid role, so you’ll spend two days in our office in Newcastle city centre, the rest working at home. Some days you may also be required to work on our development sites where required.
– You must be able to use technology for updating records on our various systems, KPI and defects management, online learning and collaborating with colleagues.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
– 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
– Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
– Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
– We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing”
– We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
– Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.
Find out more
Click APPLY NOW to see our Assistant Aftercare Coordinator Job Description and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
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Assistant Aftercare Coordinator employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftercare Coordinator
✨Tip Number 1
Familiarise yourself with the aftercare process in the housing industry. Understanding how aftercare works, especially in relation to customer service and defect management, will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 3
Research our company culture and values. Being able to articulate how your personal values align with ours can make a strong impression and show that you're a good fit for the team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant Aftercare Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administrative skills. Use specific examples that demonstrate your ability to handle inbound communications and solve problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding customer service. Mention how your previous experiences align with the responsibilities of the Assistant Aftercare Coordinator role, particularly in handling defects and ensuring customer satisfaction.
Highlight Your Problem-Solving Skills: In your application, emphasise your problem-solving abilities. Provide examples of how you've successfully resolved issues in past roles, especially those that required attention to detail and collaboration with various stakeholders.
Showcase Your Communication Skills: Demonstrate your excellent communication skills in both your CV and cover letter. Mention any experience you have in liaising with customers via different channels, such as telephone, email, or face-to-face interactions.
How to prepare for a job interview at Home Group
✨Showcase Your Customer Service Skills
Since the role involves providing outstanding customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved issues or enhanced customer satisfaction.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, especially when following up on defects. During the interview, mention instances where your attention to detail made a significant difference in your work or helped solve a problem.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you had to troubleshoot a situation and how you achieved a win-win outcome for all parties involved.
✨Familiarise Yourself with Technology
As the role involves using various systems for record-keeping and communication, be ready to discuss your experience with technology. Mention any relevant software or tools you've used in past roles to manage data or communicate effectively.
