Apprentice Housing (Customer Only)

Overview

Job Description – Apprentice Housing (Customer Only) (251449)

Location – Thremhall Park, Bishops Stortford. Hybrid working from home, attending meetings at Regional Offices and set days out in the community with Housing Managers in Essex, Colchester, Harwich and Clacton, depending on your travel to work area. Temporary for 18 months (with progression opportunities available for successful candidates). Full-time (37.5 hpw). Salary £10.00 to £12.60 per hour, depending on age (reflective of NMW).

Shaping our future with brilliant apprentices! That’s when it hits home.

Responsibilities

• Helping us deliver a fantastic housing service to customers living on our regenerated estate and driving us forward as a respected and responsive social housing provider.
• Meeting with your team, in person at our regional office, or online, to agree priorities, allocation of tasks and how you will support each other.
• Checking general enquiries, contacting customers to discuss issues, liaising with housing colleagues and supply chains to resolve problems.
• Supporting customers who are preparing to move into a Home Group property, such as guiding them through tenancy sign-ups.
• Meeting Housing Managers on site, greeting customers and supporting community events like estate visits, doorstep challenges, tenancy sign-ups, estate inspections and health and safety assessments.
• Work with an expert apprenticeship delivery partner to attend all learning and achieve an industry recognised qualification.

About you

• You are a current or previous customer of Home Group or currently live in a Home Group property in Essex.
• Ideally you have GCSEs in English and maths, but you will complete these as part of your apprenticeship learning.
• You meet the entry requirements of the training requirements: have a fantastic attitude, be keen to learn and build brilliant team relationships.
• We’re a high-tech organisation so you need good IT skills.
• A genuine interest in learning and personal and professional development – this is a learning role after all!
• Confident in your Maths and English abilities, as you will be working towards a Level 2 qualification, if you don’t already hold these.

Our team

You’ll join our Senior Housing Manager, Maureen, and our Housing Manager Julie, and there are two other Apprentices in the team, Jo and Steph. We’re a super passionate team with extensive experience in the housing sector. We are proud of how we are building links in the local community and enjoy getting out and about as a team to connect with our customers.

Job details

• You will be doing a Level 2 Housing and Property Management qualification, lasting 18 months. You’ll gain substantial experience to help you launch your career.
• Many of our apprentices secure a permanent role with us, so who knows where you’ll end up in the future!
• This is a hybrid role, on average two days a week working out in the community, meeting the team on-site and working from home on other days. Hours are typically 9am-5pm, but flexibility is important.
• You will have built-in time (20% of your working week) for study and support toward your qualification.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank holidays and a “me day”) increasing to 39 and time off for volunteering too.
• Health cash plan saving you from £1140 per annum. We’ll cover costs for you (and kids if you have them) toward dental, optical, prescriptions, alternative therapies, and more.
• Over 800 high street discounts on groceries, holidays, and days out. You can also double up many discounts with the NUS Student discount card that we pay for.
• We’re recognised as the 10th Best place in the UK for Wellbeing. Tools and support help you when you need them.
• Generous pension scheme with life insurance of 3x salary.

Sometimes we close a job early, so don’t delay or you might miss out. If you need adjustments at recruitment, please contact recruitment@homegroup.org.uk.