Apprentice - Health and Social Care (Customer Only)
Apprentice - Health and Social Care (Customer Only)

Apprentice - Health and Social Care (Customer Only)

Full-Time No home office possible
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At a Glance

  • Tasks: Support older residents in living comfortably and independently while gaining hands-on experience in adult care.
  • Company: Home Group is a top-rated employer focused on providing exceptional care and support to its customers.
  • Benefits: Enjoy 25 days leave, health cash plan, and over 800 high street discounts.
  • Why this job: Make a real difference in people's lives while developing your skills in a fun, supportive environment.
  • Qualifications: GCSEs in English and maths preferred; good IT skills and a passion for learning are essential.
  • Other info: Flexible working hours with built-in study time and a dedicated mentor for guidance.

Apprentice – Health and Social Care (Customer Only)

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Apprentice – Health and Social Care (Customer Only)

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Apprentice Level 2 Support Worker

Gateshead, Lobley Hill Road, NE11 0DG

Fixed term Apprenticeship of 15 months duration, full time (37.5 hpw), While your core working hours will be Monday to Friday, 09:00 to 17:00, we expect flexibility to accommodate customer and service needs on weekends, with availability required between 07:00 and 21:00.

Salary from ÂŁ10.00 to ÂŁ 12.21, plus an industry recognised qualification that we pay for, and brilliant benefits including health cash plan!

Home, a place where you belong

Have you always wanted to build a meaningful career in Adult Social Care and gain the skills to grow and thrive in the sector? Do you enjoy interacting with a wide range of people, building genuine connections, and making a real difference in their lives?

Then read on… We have the perfect job for you as one of our Apprentice Level 2 Support Worker, part of the Watergate Court CQC Team at Home Group!

Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply.

Typical day as an Apprentice Level 2 Support Worker

  • Support our older residents: You\’ll play a key role in helping our customers—aged 65 and over—live comfortably, safely, and independently at Watergate Court.
  • Learn on the job: Gain hands-on experience in adult care, working alongside skilled team members who’ll help you develop your knowledge and confidence.
  • Work closely with your mentor: You’ll be supported by a dedicated mentor from within the team and report to one of our Deputy Managers for guidance and day-to-day support.
  • Get qualified while you work: We’ve partnered with a leading apprenticeship training provider to help you complete an industry-recognised Level 2 qualification in Adult Care.
  • Ongoing support and development: You’ll have access to an experienced tutor, regular learning sessions, and all the tools and resources you need to succeed.
  • Make a difference every day: Whether it’s helping with daily tasks, offering companionship, or supporting activities, your work will have a direct impact on improving the lives of our residents.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

About You

  • You are a current or previous customer of Home Group or currently live in a Home Group property.
  • Ideally you have GCSEs in English and maths, but don’t worry if not, you will complete these as part of your apprenticeship learning.
  • We’re a high-tech organisation so we need you to have good IT skills.
  • A genuine interest in learning and personal and professional development – this is a learning role after all!

Eligibility – Who qualifies as a Home Group Customer?

  • To apply for this apprenticeship, you’ll need to meet at least one of the following criteria:
  • You currently live in a Home Group property (as a tenant or non-tenant)
  • You are currently accessing a Home Group service (whether it’s live-in, drop-in, or community-based support)
  • You have accessed a Home Group service within the last five years
  • You are part of a Home Group umbrella service (for example, we own the property, but another provider delivers the support, or vice versa)
  • You are a care leaver aged 16–24

Our team

You’ll be joining our lively team at Watergate Court, led by our amazing Registered Manager Zeyad Ahmed, along with our two Deputy Managers, Eileen and Monika. We are a close-knit crew who love food, chocolates, and enjoy a bit of friendly banter! If you’ve got a great sense of humour and a love for trying different cuisines, you will fit right in.

We are passionate about providing top-notch care to our customers, and we are proud of the impact we make every day. We were even nominated for the ‘Top Team’ award—okay, we did not crack the top 5, but we are ready to bring our A-game next year for the Home Star Awards!

At Watergate Care, we believe in working hard while having fun along the way. From team-building events to festive Christmas meals, we are all about creating a supportive, social, and welcoming environment!

Job details

  • You will be doing a level 2 qualification, and this will last 15 months. You’ll gain stacks of experience to help you launch your career.
  • Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future!
  • You will be based at the service, working Monday to Friday, 09:00–17:00. However, due to the nature of the role and service needs, you are expected to be available during weekends and between the hours of 07:00–21:00 to support with customer activities.
  • You will have built in time (20% of your working week) for study and support for working towards your qualification.
  • You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

  • 25 days leave (plus bank hols and a “me day” to use whenever you fancy), and time off for volunteering too!
  • Health cash plan saving you from ÂŁ1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
  • Over 800 high street discounts on groceries, holidays, and days out. You can also double up many discounts with the NUS Student discount card that we pay for!
  • Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us.
  • Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Health and Social Care Apprentice Job Description, find out about us and for help to apply. More details about our apprenticeships. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Work Locations

Gateshead (Watergate House)

Closing Date

  • Sep.25, 11:59:00 PM

Seniority level

  • Seniority level

    Internship

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Health Care Provider

  • Industries

    Non-profit Organizations

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Apprentice - Health and Social Care (Customer Only) employer: Home Group

Home Group is an exceptional employer, offering a supportive and inclusive work culture where you can truly make a difference in the lives of our older residents. With a strong focus on employee growth, our award-winning apprenticeship programme provides hands-on experience alongside dedicated mentors, ensuring you gain valuable skills while working towards an industry-recognised qualification. Enjoy generous benefits, including a health cash plan, 25 days of leave, and a vibrant team atmosphere at our Gateshead location, making it a fantastic place to start your career in Health and Social Care.
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Contact Detail:

Home Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Apprentice - Health and Social Care (Customer Only)

✨Tip Number 1

Make sure to highlight your personal experiences with Home Group, whether as a current or previous customer. This connection can demonstrate your understanding of the services and the community, making you a more appealing candidate.

✨Tip Number 2

Show your enthusiasm for learning and development during any interviews or discussions. Emphasise your willingness to gain new skills and how this apprenticeship aligns with your career goals in health and social care.

✨Tip Number 3

Familiarise yourself with the specific needs of older residents and the types of support they require. Being knowledgeable about these aspects can help you stand out as someone who is genuinely interested in making a difference.

✨Tip Number 4

Engage with the team culture at Watergate Court by showcasing your personality. Since they value a sense of humour and camaraderie, sharing a light-hearted story or experience can help you connect with the interviewers.

We think you need these skills to ace Apprentice - Health and Social Care (Customer Only)

Empathy
Communication Skills
Interpersonal Skills
Teamwork
Time Management
Problem-Solving Skills
Adaptability
Basic IT Skills
Understanding of Health and Safety Regulations
Compassionate Care
Active Listening
Organisational Skills
Ability to Follow Instructions
Customer Service Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Apprentice - Health and Social Care position. Understand the responsibilities, required skills, and the type of candidates they are looking for.

Tailor Your CV: Customise your CV to highlight relevant experiences and skills that align with the role. Emphasise any previous customer service experience or roles in health and social care, even if they were informal.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and social care. Mention why you want to work with Home Group specifically and how your background as a customer aligns with their values.

Highlight Your Availability: Since the role requires flexibility, clearly state your availability in your application. Mention your willingness to work weekends and during the specified hours to show you are committed to meeting the needs of the service.

How to prepare for a job interview at Home Group

✨Show Your Passion for Care

Make sure to express your genuine interest in health and social care during the interview. Share any personal experiences or motivations that led you to apply for this apprenticeship, as it will demonstrate your commitment to making a difference in people's lives.

✨Research Home Group

Familiarise yourself with Home Group's values, mission, and the specific services they provide. This knowledge will not only help you answer questions more effectively but also show that you are proactive and genuinely interested in being part of their team.

✨Prepare Questions

Think of thoughtful questions to ask your interviewers about the role, team dynamics, and opportunities for growth within the company. This shows that you are engaged and eager to learn more about your potential future at Home Group.

✨Highlight Your Team Spirit

Since the role involves working closely with others, be sure to highlight your ability to work in a team. Share examples of past experiences where you collaborated successfully with others, as this will resonate well with the interviewers looking for a good fit for their close-knit team.

Apprentice - Health and Social Care (Customer Only)
Home Group
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  • Apprentice - Health and Social Care (Customer Only)

    Full-Time

    Application deadline: 2027-08-20

  • H

    Home Group

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