At a Glance
- Tasks: Ensure customer safety, monitor CCTV, and provide support during the night.
- Company: Home Group, a supportive workplace focused on community care.
- Benefits: Competitive salary, health cash plan, generous leave, and instant pay access.
- Other info: Join a diverse team with great training and career growth opportunities.
- Why this job: Make a real difference in people's lives while working nights.
- Qualifications: Strong communication skills and experience in supporting others.
The predicted salary is between 26300 - 26300 £ per year.
Salary £26,300 pa and great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw)
Whitehaven
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job! Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you'll do:
- Walk around the building checking CCTV, fire doors and communal areas
- Greeting customers and visitors, picking up repairs or cleaning
- The first line of support for our customers when our wider team or their own support network isn't around to help!
- Monitor and respond to incidents calmly, quickly and fairly
- Work with colleagues and partners to manage anti-social behaviour
Why join us:
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!
You have:
- Calm under pressure with great communication skills
- Passion and experience in supporting others, either personally or professionally
- Good judgement and clear communication
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.
The practical bits:
- Rolling rota, 4 on, 4 off (7pm- 7am)
- Although you'll work nights / lone work, we do get together regularly in the daytime for training and team meetings
- Able to use technology to monitor CCTV, update records and communicate with colleagues
- You'll need an Enhanced DBS check done (we pay for it)
What's in it for you?
- 34 days leave increasing to 39 (including bank hols and a me day)
- Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800 discounts on shops, holidays, days out, tech and more
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don't delay or you might miss out.
For reasonable adjustments email
Housing Concierge - Nights in Whitehaven employer: Home Group Limited
At Home Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture where every employee is valued. As a Housing Concierge in Whitehaven, you'll enjoy competitive benefits such as a health cash plan, generous leave, and opportunities for personal growth while making a meaningful impact on the lives of our vulnerable customers. Join us and be part of a team that truly cares about your wellbeing and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge - Nights in Whitehaven
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Group's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with the role of a Housing Concierge. We want you to highlight your calmness under pressure and your communication skills!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or training opportunities shows that you’re keen to learn and grow within the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Concierge - Nights in Whitehaven
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Concierge role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since great communication is key for this role, don’t forget to demonstrate your ability to connect with others in your written application. Share examples of how you've effectively supported customers or colleagues in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and you’ll find all the info you need about us and the role there!
How to prepare for a job interview at Home Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like monitoring CCTV, responding to incidents, and supporting customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Housing Concierge, you'll need to communicate effectively with customers and colleagues. Prepare examples from your past experiences where you've successfully handled difficult situations or provided support. This will highlight your ability to stay calm under pressure and your strong interpersonal skills.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to intervene in sensitive situations or manage anti-social behaviour. Be ready to discuss how you approached these challenges and what the outcomes were. This will show that you have good judgement and can act quickly and fairly when needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle specific incidents. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
