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For Companies At a Glance
- Tasks: Engage with communities, support housing managers, and improve local neighbourhoods.
- Company: Join Home Group, one of the UK's top 10 Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and competitive salary.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Positive attitude, customer service passion, and organisational skills required.
- Other info: Flexible working hours and great training opportunities await you!
The predicted salary is between 19600 - 29200 £ per year.
This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Whitehaven, Cumbria. As our Community Housing Assistant (CHA) you're the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
What's in it for you?
- 34 days leave, pro-rated (including bank holidays and a me day)
- Paid time off for volunteering
- Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary)
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
- Excellent benefits and rewards including supermarket discounts and travel expenses
What you'll do
- Through visibility, customer engagement, and proactivity on our estates, you'll really get to know our communities.
- You'll support our housing managers in looking after their patches and, through this, help us improve our local neighbourhoods.
- You'll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
- You'll carry out and record the routine safety and compliance checks in our buildings and communities.
- You'll also manage the admin updating records, ordering, and arranging payment for works to be done.
Why join us
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
You have
- A can do positive attitude, you're proactive and well organised, able to work on your initiative.
- A real passion for delivering excellent customer service and a genuine desire to help your customers.
- Confidence working collaboratively with colleagues in other parts of the business and external partners.
- An understanding of housing management, housing law and universal credit would be ideal, but they're not deal breakers!
- The ability to use technology to navigate our systems and update customer records.
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- This is a hybrid role focused on being visible in the community, so most of your time will be spent with customers, but of course there is time for breaks and team catch ups in the office or at home.
- Flexible working hours, there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
- To get from A to B, you'll need a valid driving licence and a vehicle insured for business purposes. The great news is that we'll pay your mileage!
- You'll need a Standard DBS check done and we pay for that.
- This is a role where you'll spend much of your time lone working in our local estates.
Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Roles can close early, so don't wait.
Community Housing Assistant in Whitehaven employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Housing Assistant in Whitehaven
✨Tip Number 1
Get to know the company before your interview! Research Home Group's values and community initiatives. This will help you connect your passion for customer service with their mission during the chat.
✨Tip Number 2
Practice your people skills! As a Community Housing Assistant, you'll be engaging with customers daily. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and priorities. Think of examples where you've successfully juggled multiple responsibilities, especially in a community or housing context.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at Home Group!
We think you need these skills to ace Community Housing Assistant in Whitehaven
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for community housing shine through in your application. We want to see that you genuinely care about helping customers and improving local neighbourhoods, so share any relevant experiences or motivations that drive you.
Tailor Your CV: Make sure your CV is tailored to the Community Housing Assistant role. Highlight your customer service skills and any experience with housing management or community engagement. We love seeing how your background fits with what we do!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome benefits right there.
How to prepare for a job interview at Home Group Limited
✨Know Your Community
Before the interview, take some time to research the local community in Whitehaven. Understand the key issues they face and think about how you can contribute positively as a Community Housing Assistant. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you went above and beyond to help someone. This is crucial for this role, so be ready to discuss how you can bring that same passion to the communities you'll serve.
✨Be Proactive and Organised
The job requires a proactive attitude and strong organisational skills. During the interview, highlight instances where you've successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure everything runs smoothly, especially when working independently.
✨Familiarise Yourself with Housing Basics
While not mandatory, having a basic understanding of housing management and relevant laws can set you apart. Brush up on key concepts related to housing law and universal credit. Even if you're not an expert, showing that you're willing to learn and understand these areas will impress the interviewers.