Senior Housing Manager in Watford

Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan. Temporary (until end of March 2027), full time (37.5 hpw), flexible working. Home based role - covering patches across Hertfordshire, Cambridgeshire, Essex and Bedfordshire.

You have a fantastic opportunity to join our income collection team working alongside another Senior Housing Manager. You will be managing a team of skilled income housing managers and finance inclusion partners. Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

What you’ll do:

• Lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion.
• Develop effective processes and procedures in the context of changing customers’ needs, regulatory requirements and best practice.
• Identify regional trends.
• Work with financial inclusion partners to help customers who need support with their income.
• Collaborate with Income housing managers on specific campaigns to reduce arrears.
• Manage the impact of welfare reform provisions, ensuring ongoing efficient and effective advice and support service to customers.
• Provide active and effective leadership, guidance, coaching and supervision to colleagues you are directly responsible for.

Why join us:

You’ll have space to use your judgement and lead in a way that feels human and practical. You’ll flex both your housing knowledge and leadership skills, while shaping income services that really matter to customers. With trust, flexibility, and support to grow, this role lets you build confidence and influence at the same time.

You have:

• Worked in housing before and understand income collection, housing management, housing law, and ideally universal credit and leasehold/shared ownership.
• Ability to collect, prepare and analyse information and reports with appropriate detail, clarity and evidence for management use.
• Experience in the delivery of income recovery/arrears management/credit control.
• A passion for delivering excellent customer service and a genuine desire to help your customers.
• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
• Experience of people management.

The practical bits:

• You will work Monday to Friday but there is flexibility in the hours you work.
• You will be home based but required to support work across the central region and will need a car for travel.
• You will mainly work at home, but you will be required to attend in-person training and meetings and may attend Court on occasions.
• You need an Enhanced with barring list DBS check (we pay).
• You will need a vehicle insured for business purposes to get from A to B. We’ll pay your mileage!

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a ‘me day’) and the option to buy 5 more each year.
• 2 paid volunteering days each year.
• Matching pension contribution (up to 7% and life insurance of 3x basic salary).
• £800 discounts on shops, holidays, days out, tech and more.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.

Click APPLY NOW to see our Senior Housing Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.