At a Glance
- Tasks: Lead a passionate team to deliver person-centred services for those in need.
- Company: Home Group, a supportive and inclusive organisation making a real difference.
- Benefits: Competitive salary, health cash plan, generous leave, and family-friendly policies.
- Other info: Flexible work patterns and opportunities for professional growth.
- Why this job: Make a positive impact on lives while developing your leadership skills.
- Qualifications: Experience in housing or care, people management, and a passion for advocacy.
The predicted salary is between 29836 - 29836 £ per year.
Senior Service Manager Salary £29,836 per annum and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session Temporary (9 months), full time (37.5 hpw) Torquay.
Home, a place where you belong. Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Torquay support team to deliver person-centred housing related services for customers experiencing domestic abuse.
Benefits include:
- 34 days leave, rising to 39 (including bank holidays and a me day)
- The option to buy 5 more each year
- 2 paid volunteering days each year
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
What you'll do:
- Lead a motivated team to deliver efficient, high quality, person-centred services in line with our contracts, evidenced by customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Manage contracts, budgets and KPIs, liaising with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
Why join us?
You get great training, support from friendly colleagues and a chance to make a real difference every day. You have:
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- Experience of managing multiple services and/or managing managers.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- We're open to agreeing a work pattern with you.
- You'll manage your own diary.
- This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
- You'll have the opportunity to network across services and with commissioners to ensure the service standards are delivered.
- You'll need an enhanced DBS and we pay for that.
Find out more by clicking APPLY NOW to see our Senior Client Services Manager job description.
Service Manager - Nights in Torquay employer: Home Group Limited
Home Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where you can truly make a difference in the lives of customers. With generous benefits such as a health cash plan, extensive leave options, and family-friendly policies, alongside opportunities for professional growth and a flexible working environment, you'll find a fulfilling career path in Torquay that aligns with your values and aspirations.
