At a Glance
- Tasks: Lead a passionate team to deliver person-centred housing support services.
- Company: Home Group, a supportive and inclusive workplace.
- Benefits: Competitive salary, health cash plan, generous leave, and flexible working options.
- Other info: Opportunity for professional growth and networking across services.
- Why this job: Make a real difference in the lives of customers every day.
- Qualifications: Experience in housing or care support and strong people management skills.
The predicted salary is between 29836 - 29836 £ per year.
Senior Service Manager Salary £29,836 per annum and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session. Temporary (9 months), full time (37.5 hpw) Torquay.
Home, a place where you belong. Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Torquay support team to deliver person-centred housing related services for customers experiencing domestic abuse.
Benefits include:
- 34 days leave, rising to 39 (including bank holidays and a 'me' day)
- The option to buy 5 more days each year
- 2 paid volunteering days each year
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
What you'll do:
- Lead a motivated team to deliver efficient, high quality, person-centred services in line with our contracts, evidenced by customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Manage contracts, budgets and KPIs, liaising with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
Why join us?
You get great training, support from friendly colleagues and a chance to make a real difference every day. You have:
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- An understanding of where our customers are in their life and the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- Experience of managing multiple services and/or managing managers.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- We're open to agreeing a work pattern with you.
- You'll manage your own diary.
- This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
- You'll have the opportunity to network across services and with commissioners to ensure the service standards are delivered.
- You'll need an enhanced DBS and we pay for that.
Find out more by clicking APPLY NOW to see our Senior Client Services Manager job description.
Service Leader Nightshift in Torquay employer: Home Group Limited
Home Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where you can truly make a difference in the lives of customers. With generous benefits such as a health cash plan, extensive leave options, and family-friendly policies, alongside opportunities for professional growth and flexible working arrangements, you'll find a fulfilling career path in Torquay that empowers both you and those you serve.
