At a Glance
- Tasks: Lead a passionate team to provide person-centred support for customers in need.
- Company: Join Home Group, one of the UK's top 10 Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and competitive pension contributions.
- Other info: Flexible work patterns and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing or care support and strong people management skills.
The predicted salary is between 29836 - 33795 £ per year.
Salary £29,836 to £33,795 pa and great benefits including Health Cash Plan.
On call shift payment of £14.30 per session.
Temporary Contract (3 Months), full time (37.5 hpw) in Guildford.
Home, a place where you belong.
Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Guildford support team to deliver person-centred housing related support and make it a Great Place To Work for our colleagues! You'll manage our services which house customers experiencing working with women and families fleeing domestic abuse. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What you'll do:
- Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
Why join us:
This is more than a job; it's a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you'll make a real difference every day! If you're ready to leave behind the ordinary, do something that really matters as part of one of the UK’s top 10 Great Places to Work!
You have:
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- We're open to agreeing a work pattern with you.
- You'll manage your own diary.
- This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
- You'll have the opportunity to network across services and with commissioners to ensure the service standards are delivered.
- You'll need an enhanced DBS and we pay for that.
What's in it for you?
- 34 days leave, pro-rated (including bank holidays and a me day).
- Paid time off for volunteering.
- Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary).
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
- Career path with development and an excellent training package.
- Excellent benefits and rewards including supermarket discounts and travel expenses.
Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Roles can close early, so don't wait.
Locations
Senior Services Manager in Surrey, Woking employer: Home Group Limited
At Home Group, we pride ourselves on being a supportive and inclusive employer, where your contributions truly matter. As a Senior Services Manager in Guildford, you'll not only lead a dedicated team but also enjoy exceptional benefits such as a health cash plan, generous leave, and opportunities for professional growth. Join us to make a meaningful impact in the lives of those we serve while working in an environment that values your wellbeing and development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Manager in Surrey, Woking
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Home Group Limited.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Home Group Limited.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Home Group Limited.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Home Group Limited. Apply directly through us to stand out!
We think you need these skills to ace Senior Services Manager in Surrey, Woking
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Home Group Limited. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Services Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Home Group Limited
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Home Group Limited. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
