At a Glance
- Tasks: Lead data analysis to drive customer-focused decisions and influence strategy.
- Company: Join a top UK employer known for its inclusive culture and employee wellbeing.
- Benefits: Enjoy 34 days leave, health cash plan, discounts, and family-friendly policies.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
- Why this job: Shape the future with your insights and make a real impact on customer experience.
- Qualifications: Degree in Business, Finance, or Maths; strong data analysis and visualisation skills required.
The predicted salary is between 49000 - 49000 £ per year.
Salary circa £49,000 per annum plus 34 days leave (rising to 39) and matching pension contribution up to 7% with life insurance of 3x salary.
Permanent, full time (37.5 hours per week), Hybrid Newcastle Home, a place where you belong.
Youll lead the way in turning data into decisions that improve life for our customers. This isnt a role where you just crunch numbers; youll set the direction, create new insight, and influence strategy. If youre ready to own a role that shapes the future and drives real change, this is your move.
What youll do:
- Lead national analysis to uncover trends and root causes that drive performance.
- Create forecasting and predictive models to spot risks and opportunities early.
- Turn complex data into clear insight that influences senior decision-makers.
- Build processes that share learning and best practice across regions.
- Act as the operational voice, linking commercial drivers to real-world impact.
Why join us:
With autonomy and scope to shape the role, you can make an impact backed by a team who put customers and colleagues first. We grow our own talent, so youll have plenty of chances to learn and develop. Be part of one of the UKs top 10 Great Places to Work!
You have:
- A degree in Business, Finance, Maths or equivalent experience in data analysis.
- Experience in data visualisation, mining and deep-dive analysis for insight.
- Advanced Excel skills with VBA/Macros and tools like Power BI and SQL.
- Strong stakeholder management skills with the ability to influence decisions.
- A self-starter mindset with excellent prioritisation and communication skills.
The practical bits:
Youll manage your own diary. Our team is North East based with our office in central Newcastle. We're flexible to you being elsewhere working from home and/or another Home Group office, if you're happy to travel to meet us in the north east once in a while. We work on a hybrid basis with 2 days per week in our central Newcastle office, (or another local office if youre not in the North East!) with the rest from home.
Whats in it for you?
- 2 paid volunteering days each year.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- 800+ discounts on shops, holidays, days out, tech and more.
- Top 20 in the UK for Wellbeing.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Roles can close early, so dont wait. For reasonable adjustments email.
Lead Customer Analyst in Sunderland employer: Home Group Limited
Home Group is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary of circa £49,000 per annum along with generous leave entitlements and a robust pension scheme. With a strong focus on inclusion and personal growth, employees enjoy a hybrid working model in the vibrant city of Newcastle, where they can thrive in a supportive environment that values their contributions and encourages them to shape the future through data-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Analyst in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work at Home Group.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to data analysis. Use real examples from your past work to showcase your skills in turning complex data into actionable insights.
✨Tip Number 3
Show your passion for the role! During interviews, express how excited you are about using data to drive decisions that improve customer experiences. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our awesome benefits there.
We think you need these skills to ace Lead Customer Analyst in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Customer Analyst role. Highlight your data analysis expertise, especially in forecasting and predictive modelling, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about turning data into decisions and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to mention your advanced Excel skills and experience with tools like Power BI and SQL. We want to see how you’ve used these in real-world scenarios to influence decision-making!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our awesome benefits!
How to prepare for a job interview at Home Group Limited
✨Know Your Data Inside Out
As a Lead Customer Analyst, you'll be expected to turn complex data into clear insights. Make sure you brush up on your data analysis skills and be ready to discuss specific examples of how you've used data to influence decisions in the past.
✨Showcase Your Stakeholder Management Skills
This role requires strong stakeholder management abilities. Prepare to share experiences where you've successfully influenced senior decision-makers. Think about how you can demonstrate your communication skills and ability to build relationships.
✨Familiarise Yourself with Tools
Since advanced Excel skills and tools like Power BI and SQL are crucial for this position, ensure you're comfortable discussing your experience with these tools. You might even want to prepare a mini case study or example of a project where you used these technologies.
✨Emphasise Your Self-Starter Mindset
The job description highlights the need for a self-starter mindset. Be ready to talk about times when you've taken initiative, prioritised tasks effectively, and driven projects forward independently. This will show that you're proactive and ready to take ownership of your role.
