At a Glance
- Tasks: Support colleagues and organise fun events while learning on the job.
- Company: Home Group, a welcoming and inclusive employer.
- Benefits: Earn while you learn with a funded qualification and great perks.
- Other info: Opportunities for permanent roles and personal growth await you.
- Why this job: Make a real difference in your community while building your career.
- Qualifications: No experience needed, just a passion for learning and teamwork.
The predicted salary is between 22400 - 24700 € per year.
Hourly pay: £10.85 to £12.71 (dependent on age)
Full time, 37.5 hpw, 15-month, fixed-term
Location: One Strawberry Lane, Newcastle upon Tyne
At Home Group, we believe everyone deserves a safe place to call home, and a great place to build their career. Our apprenticeships give you the chance to earn while you learn, gain a recognised qualification, and make a real difference to people and communities.
You don’t need previous experience to join us. What matters most is your potential, values and motivation.
Why choose a Home Group apprenticeship?- Get paid while gaining a fully funded, industry-recognised qualification
- Dedicated mentor and on-the-job support from day one
- Protected study time built into your working week
- Access to the same benefits, awards and recognition as permanent colleagues + a funded NUS Discount card
- A welcoming, inclusive culture where you can be yourself
- Real opportunities to progress into a permanent role and continue your career with us.
As our Customer Service Apprentice, you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands-on work. No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.
You’ll learn how to:
- Be a team player, delivering a cracking workspace experience through fun and meaningful events
- Be confident in communicating with a range of different people
- Face the challenges of balancing competing priorities and working to tight deadlines
- Use your brilliant personality to impress our colleagues, visitors and community sector – when one of us shines we all shine!
- Prepare meeting rooms and other spaces for large events. This role involves hands-on, physical work, including moving and setting up chairs and tables.
Customer Service Assistant level 2 apprenticeship with possible progression onto a level 3. Your academic learning will be delivered by one of our specialist apprenticeship providers, with support from an experienced tutor and your team. You’ll be given dedicated time to attend learning sessions, complete your studies, and access learning materials alongside practical, on-the-job experience.
You’ll combine structured study with hands-on learning, building the skills and confidence to support your long-term career.
What happens next?We’re proud of our track record in supporting apprentices to progress and two of our apprentices have moved into permanent roles. This is more than a job; it’s a pathway into a career.
We’re looking for candidates who:- Are Home Group customers
- Have achieved a level 1 in English and Mathematics, if you don’t already have this – this is built into your apprenticeship learning
- Are IT confident, or at the very least have a basic understanding, particularly using Outlook
- Are keen to learn and develop new skills for example, communication both, verbal and written
- Share our values, want to make a difference and enjoy working with people and being part of a team
- Are organised, curious and willing to ask questions
Home Group is proud to be an inclusive employer. We welcome applications from people of all backgrounds and identities and are committed to creating a workplace where everyone feels they belong.
Click APPLY NOW to see our Apprentice Level 2 Customer Service Assistant Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait, get your application in. If you need any adjustment during the recruitment process, please let us know, we’re happy to help.
Apprentice Community Host in Sunderland employer: Home Group Limited
Home Group is an exceptional employer that prioritises your growth and well-being, offering a supportive apprenticeship programme where you can earn while you learn. With a dedicated mentor, protected study time, and a welcoming culture, you'll have the opportunity to gain a recognised qualification and make a meaningful impact in your community. Join us in Newcastle upon Tyne, where your potential is valued, and real career progression awaits.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Community Host in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Home Group. Understand their values and mission, and think about how your own values align with theirs. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like 'Why do you want to work here?' or 'How do you handle challenges?' This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your personality! During the interview, let your true self shine through. Home Group values authenticity, so don’t be afraid to share your experiences and what makes you unique. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Community Host in Sunderland
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Application:Make sure to customise your application to highlight how your values and motivations align with our mission at Home Group. Show us why you’re a great fit for the Apprentice Community Host role!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome benefits there.
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, take some time to research Home Group and its values. Understand what they stand for and how you can contribute to their mission of creating a safe place for everyone. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Personality
As an Apprentice Community Host, your personality is key! Be yourself during the interview and let your enthusiasm shine through. Share examples of how you've worked well in teams or organised events, as this will demonstrate your ability to create a fun and engaging workspace.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company. You might ask about the types of events you'll be involved in or how the apprenticeship programme supports your career growth.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your answers to common interview questions can help you feel more confident and articulate during the real thing. Focus on your communication skills, as they're crucial for this role!
