At a Glance
- Tasks: Lead and coach teams to deliver high-quality, person-centred services.
- Company: Join a top-rated workplace dedicated to making a real difference.
- Benefits: Enjoy 34 days leave, health cash plan, and career development opportunities.
- Other info: Flexible working arrangements and a commitment to inclusion and wellbeing.
- Why this job: Make a meaningful impact while growing as a leader in a supportive environment.
- Qualifications: Experience in housing, care, or support services with strong coaching skills.
The predicted salary is between 29000 - 29000 £ per year.
Salary £29,000 per annum plus 34 days leave, rising to 39, and a health cash plan saving you and your children over £1140 a year. Permanent, full time (37.5 hpw) Bury St Edmunds.
Leading services that make a real difference, this is a hands-on leadership role coaching and supporting frontline teams. You make smart decisions, stay close to customers and what matters to them, balancing performance with compassion. If you're ready to grow as a leader without stepping away from the frontline, this role is for you!
What you'll do:
- Lead and coach teams to deliver safe, high quality, person-centred services.
- Stay close to customers to make sure support reflects their needs and goals.
- Manage performance, quality, safeguarding, and compliance across services.
- Use data and insight to spot risks early and improve outcomes.
- Oversee budgets, staffing, and resources to keep services sustainable.
Why join us:
- You’ll have space to lead in your own way, with trust and support behind you.
- We invest in our people and offer clear routes into senior management roles when you’re ready.
- You’ll work with colleagues who care about doing the right thing, for customers and for each other.
- Your work will have real impact, every day.
- Be part of one of the UK’s Great Places to Work!
You have:
- Experience working in housing, care, or support services.
- Strong coaching skills and enjoy developing others.
- Experience managing quality, performance, and compliance.
- Confidence handling safeguarding and risk in complex services.
- A customer focused approach and lead with empathy and fairness.
Stronger together:
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- Our standard working hours are Monday - Friday 9am - 5pm. Flexible working arrangements can be discussed at interview, including some home working.
- You need to complete an Enhanced DBS check, which will be fully funded by us.
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a me day).
- Paid time off for volunteering.
- Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary).
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
- Career path with development and an excellent training package.
- Excellent benefits and rewards including supermarket discounts and travel expenses.
Click APPLY NOW to see our Service Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.
Services Manager in Suffolk employer: Home Group Limited
Home Group is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture where you can lead with trust and autonomy. With generous benefits such as 34 days of leave, a health cash plan, and clear pathways to senior management roles, you'll find meaningful opportunities to make a real impact in the community while working alongside compassionate colleagues who share your commitment to customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Services Manager in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service management. Think about how you can showcase your coaching skills and customer-focused approach during the chat.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you and fit your experience in housing, care, or support services.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Services Manager in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing, care, or support services. We want to see how your skills align with the role of Services Manager, so don’t hold back on showcasing your coaching and leadership abilities!
Showcase Your Customer Focus:In your application, emphasise your customer-focused approach and how you lead with empathy and fairness. We’re looking for someone who understands the importance of staying close to customers and reflecting their needs in service delivery.
Highlight Your Management Experience:Don’t forget to mention your experience managing quality, performance, and compliance. We value candidates who can demonstrate their ability to oversee budgets and resources effectively, so share specific examples from your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Services Manager. Familiarise yourself with person-centred services, performance management, and compliance. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Coaching Skills
Since this role involves leading and coaching teams, be ready to share specific examples of how you've developed others in previous roles. Think about times when you’ve successfully supported someone to improve their performance or overcome challenges.
✨Emphasise Customer Focus
This position requires a strong customer-focused approach. Prepare to discuss how you’ve put customers at the heart of your work. Share stories that highlight your empathy and fairness, and how these qualities have led to positive outcomes.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle safeguarding and risk in complex situations. Think through potential scenarios you might face as a Services Manager and how you would respond. This shows you’re proactive and prepared for the challenges of the role.
