At a Glance
- Tasks: Lead teams to deliver exceptional housing services for over 55s and manage operational efficiency.
- Company: Join a top-rated UK employer focused on community and customer impact.
- Benefits: Enjoy 34-39 days leave, health cash plan, discounts, and flexible pay options.
- Other info: Hybrid role with opportunities for coaching and team development.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in social housing and strong leadership skills required.
The predicted salary is between 53000 - 53000 £ per year.
Housing Operations Manager(including Over 55s Services)Salary Circa £53,000 per annum, plus brilliant benefits Permanent, Full time (37.5 hpw)Hybrid role based in the East of England, covering services across Essex, Hertforshire and Bedfordshire We cant offer a Co S for this role Home, A place where you belong!As our Operations Manager in our Customer and Communities Team, you'll lead the way in creating and sustaining exceptional services for our customers.
You will lead teams providing twelve supported accommodation services for customers over 55 and leading a housing management team working in partnership with other support providers.
With focus on people, processes and culture, you'll play a vital role in helping us deliver high-quality, customer centred services that reflect our values.
This is your chance to work with brilliant teams, drive innovation and make an impact in a role full of challenges, variety and opportunities for growth.
What youll do Manage a team of Supported Managers to deliver outstanding Housing services that align with targets and values.
Lead operational efficiency across supported and rented services, identifying ways to improve performance and processes.
Work collaboratively with internal teams and external stakeholders, including local authorities, housing partners, commissioners and contractors.
Effectively supporting the wider team to manage a portfolio of properties and services, aligning resources to meet compliance, performance, and customer needs.
Develop and manage budgets of up to £5m, including service charge and rental income, and ensuring financial targets are achieved through efficiency and planning.
Supporting your team through coaching and development, fostering a positive culture that motivates and empowers colleagues.
Why join us You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the UKs Great Places to Work!You have Strong social housing experience, ideally including older peoples accommodation, supported housing or similar services.
Sound housing management knowledge, including statutory and regulatory requirements, performance standards and KPI delivery.
Confident leadership skills, with experience coaching, developing and motivating teams through change.
A practical, data-led approach to improving performance, managing budgets and delivering value for money.
Youll also bring the flexibility to adapt quickly, support a varied portfolio and work confidently across different services while keeping customers, colleagues and performance at the heart of what you do.
Thatswhy inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!The practical bits Working hours are Monday-Friday 9-5Operations Managers are required to be on call for our National On Call Service a minimum of 2 weeks/year Whilst this role will be home based, we want you to feel part of the services you lead so wed like you to be present on site 2 days a week initially to build strong relationships with customers and colleagues.
Regular weekly visits on rotation to different services will be required to maintain those relationships You need to be able to drive and have access to your own vehicle insured for business purposes.
Youll need an Enhanced DBS check done and we pay for that.34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 days leave, the potential to buy 5 days leave (subject to criteria), and time off for volunteering!Health cash plan saving you from £1140 per annum.
Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
Over 800 high street discounts on groceries, holidays and days out.
Looking for a new phone, bike or car?
Generous pension scheme with life insurance of 3x salary Enjoy flexible pay with Stream, allowing instant access to your earned wages whenever you need it, along with tools to budget, save, and manage your financial well-being.
Operational Housing Manager in St Albans employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
