At a Glance
- Tasks: Lead a team to manage income collection and support customers in financial inclusion.
- Company: Join a supportive organisation focused on community wellbeing and diversity.
- Benefits: Enjoy 34 days leave, flexible working, and a health cash plan.
- Other info: Home-based role with travel across the central region and great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and a passion for excellent customer service.
The predicted salary is between 37394 - 37394 £ per year.
Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan. Temporary (until end of March 2027), full time (37.5 hpw), flexible working.
You have a fantastic opportunity to join our income collection team working alongside another Senior Housing Manager. You will be managing a team of skilled income housing managers and finance inclusion partners. As our Senior Housing Manager, through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.
You’ll lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion, developing effective processes and procedures in the context of changing customers’ needs, regulatory requirements and best practice, and identify regional trends.
You will lead on work with the financial inclusion partners to help customers who need support with their income. You will also lead on work with the Income housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
You will manage the impact of welfare reform provisions, ensuring ongoing efficient and effective advice and support service to customers to manage risk on rent income levels. You’ll flex both your housing knowledge and leadership skills while shaping income services that really matter to customers.
You should have experience in housing, understand income collection, housing management, housing law, and ideally, universal credit and leasehold and shared ownership too! You should be passionate about delivering excellent customer service and have a genuine desire to help your customers.
You will need the people skills to take others with you, to help others grow, as well as the confidence to challenge behaviours misaligned to our values. Inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
You will work Monday to Friday but there is flexibility in the hours you work. You will be home based but required to support work across the central region and will need a car for travel. You will work mainly at home, but you will be required to attend in-person training and meetings and may need to attend Court on occasions.
You need an Enhanced with barring list DBS check (we pay). The great news is that we offer 34 days leave, rising to 39 (this includes bank holidays and a ‘me day’). Matching pension contribution (up to 7%) and life insurance of 3x basic salary. We provide 800+ discounts on shops, holidays, days out, tech and more, along with family-friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Housing Administrator Full Time Temporary in St Albans employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary of £37,394 per annum along with generous leave entitlements that increase to 39 days. With a flexible working environment and a strong commitment to diversity and inclusion, employees are empowered to make a meaningful impact in their communities while enjoying extensive benefits such as a health cash plan and family-friendly policies.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Administrator Full Time Temporary in St Albans
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Administrator Full Time Temporary in St Albans
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Home Group Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Home Group Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Home Group Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
