At a Glance
- Tasks: Manage housing accounts, support customers with benefits, and reduce arrears in your region.
- Company: Join Home Group, a supportive and inclusive workplace focused on community wellbeing.
- Benefits: Enjoy 34 days leave, health cash plan, and a competitive salary of £32,000.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Experience in housing management and knowledge of housing law required.
The predicted salary is between 32000 - 32000 € per year.
Salary £32,000 per annum plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year. Permanent, full time (37.5 pw) hybrid regional office and home working Portsmouth, Reading or London based.
Join us as a Housing Manager at Home Group, in our awesome Income Housing team in South Region. Ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day!
What you’ll do:
- You’ll look after a number of patches and customer accounts, ensuring compliance with our rent collection policy and procedure.
- You will provide support where it’s needed most, advising and supporting on benefit applications and maximising income for customers, for example discretionary housing payments, or Universal Credit applications.
- You’ll build up a knowledge base and know who offers support in your region, and you’ll know how to make successful and meaningful referrals to external agencies where needed.
- You will work with housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
- You’ll be proactively working to commercially reduce debt within the region, with a positive impact for customers.
- You’ll attend Court Hearings within your patch area, and occasionally within the region depending on need.
Why join us:
You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work!
You have:
- You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!
- A knowledge of rent arrears management in a housing environment.
- You have, or are willing to work towards Chartered Institute of Housing Level 3.
- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MPs etc.
- You have knowledge of housing law, safeguarding, and sustaining tenancies.
The practical bits:
- You’ll work core hours between 9am and 5pm with flexibility built in.
- It’s a hybrid role with minimum 2 days in the office, and 3 days working from home.
- You’ll cover a patch, working independently across the South Region.
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What’s in it for you?
- 34 days leave, pro-rated (including bank holidays and a me day).
- Paid time off for volunteering.
- Pension contributions (up to 7%, with life assurance of 3x Basic Salary).
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
- Career path with development and an excellent training package.
- Excellent benefits and rewards including supermarket discounts and travel expenses.
Roles can close early, so don’t wait.
Housing Manager in Southampton employer: Home Group Limited
Home Group is an exceptional employer that prioritises kindness, collaboration, and personal growth within a supportive culture. As a Housing Manager, you'll enjoy a competitive salary, generous leave, and a health cash plan, all while making a meaningful impact in the community. With flexible working arrangements and a commitment to employee development, Home Group offers a fulfilling career path in a vibrant hybrid work environment across Portsmouth, Reading, or London.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Home Group and understanding our values. Be ready to discuss how your experience aligns with our mission of providing safe homes and communities. Show us your passion for making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to housing management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Home Group.
We think you need these skills to ace Housing Manager in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in housing management and any relevant knowledge of housing law or Universal Credit. We want to see how you fit into our awesome Income Housing team!
Showcase Your Customer Service Skills:Since delivering first-class customer service is key, share examples of how you've gone above and beyond for customers in previous roles. We love hearing about your experiences that align with our customer promise!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and the benefits we offer!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you brush up on housing management and housing law before the interview. Familiarise yourself with Universal Credit and rent arrears management, as these are key areas for the Housing Manager role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Since this role involves delivering first-class customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share how you’ve handled complaints or difficult situations, demonstrating your resilience and problem-solving skills.
✨Research the Company Culture
Home Group values kindness, collaboration, and doing the right thing. Take some time to understand their culture and think about how your personal values align with theirs. This will help you articulate why you want to work there and how you can contribute to their positive environment.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their current challenges in the region, how they measure success in the role, or what opportunities for professional development they offer. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
