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- Tasks: Ensure customer safety and building security while providing support during night shifts.
- Company: Home Group, one of the UK's top 10 Great Places to Work.
- Benefits: Competitive salary, health cash plan, 34 days leave, and over 800 discounts.
- Why this job: Make a real difference in people's lives while working nights with a supportive team.
- Qualifications: Strong communication skills, IT proficiency, and experience in supporting others.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and volunteering.
The predicted salary is between 24638 - 27400 £ per year.
Salary: £24,638 pa and great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw), 4 Nights on and 4 Nights off
Location: Basingstoke
Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you'll do:
- Walk around the building checking CCTV, fire doors and communal areas
- Greeting customers and visitors, picking up repairs or cleaning
- The first line of support for our customers when our wider team or their own support network isn't around to help!
- Monitor and respond to incidents calmly, quickly and fairly
- Work with colleagues and partners to manage anti-social behaviour
Why join us:
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
You have:
- Calm under pressure with great communication skills
- Passion and experience in supporting others, either personally or professionally
- Good judgement and clear communication
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- Excellent IT skills are essential
- Being comfortable with lone working
The practical bits:
- Working a 4 on / 4 off pattern between the hours of 21:00 - 09:00
- Able to use technology to monitor CCTV, update records and communicate with colleagues
- You'll need an Enhanced DBS check done (we pay for it)
What's in it for you?
- 34 days leave (including bank holidays and a 'me day' to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1,140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
Roles can close early, so don't wait.
Housing Concierge in Southampton employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Group's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Concierge, you'll need to be calm and clear under pressure. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CCTV systems and any relevant software. Being comfortable with technology will give you an edge and demonstrate that you're ready for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at Home Group.
We think you need these skills to ace Housing Concierge in Southampton
Some tips for your application 🫡
Show Your Night Owl Skills: Since this role is all about working nights, make sure to highlight any experience you have with night shifts or working during unconventional hours. We want to see that you're comfortable and thrive in a night-time environment!
Communicate Clearly: Great communication is key for this role, especially when dealing with customers and incidents. Use your application to demonstrate your communication skills—whether it's through examples of past experiences or how you handle tricky situations.
Highlight Your Problem-Solving Abilities: As a Housing Concierge, you'll need to think on your feet. Share specific examples where you've had to respond to incidents or manage difficult situations calmly and effectively. We love seeing how you tackle challenges!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets seen by us. Plus, it gives you a chance to explore more about what we do and how you can fit into our team.
How to prepare for a job interview at Home Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like monitoring CCTV, greeting customers, and handling incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Housing Concierge, you'll need to communicate effectively with customers and colleagues. Prepare examples from your past experiences where you've successfully resolved conflicts or provided support. This will highlight your ability to stay calm under pressure and your passion for helping others.
✨Demonstrate Your Tech Savviness
Since the role requires using technology for monitoring and communication, be ready to discuss your IT skills. Bring up any relevant experience you have with CCTV systems or record-keeping software. This will reassure the interviewers that you can handle the technical aspects of the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their staff. This shows that you're not only interested in the job but also in being part of a supportive team at Home Group.