At a Glance
- Tasks: Lead a national homeownership support service and coach colleagues on complex cases.
- Company: Join one of the UK's Great Places to Work with a focus on collaboration and inclusion.
- Benefits: Enjoy 34 days leave, health cash plan, and flexible working arrangements.
- Other info: Hybrid working model with 2 days in the office and opportunities for professional growth.
- Why this job: Make a national impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong knowledge of homeownership legislation and experience managing specialist teams.
The predicted salary is between 45000 - 50000 £ per year.
Circa £45,000 to £50,000 depending on skills and experience plus 34 days leave, rising to 39 (including bank holidays and a me day), and the option to buy 5 more. Permanent, hybrid National working from one of our offices in Newcastle or London.
You will lead a national homeownership support service, as the organisation's subject matter expert, also leading a specialist team who support colleagues across the business with complex homeownership cases. You will step away from firefighting in one patch and instead coach, guide, and influence at scale. You will give clear advice, set consistent approaches and ensure a quality service for our customers.
What you will do:
- Lead a national homeownership support service used by teams across the business.
- Coach colleagues on complex leases, legislation, and homeownership decisions.
- Manage and develop a specialist team handling high-risk, high-volume work.
- Oversee complex cases like tribunals, Section 20s, and legal enquiries.
- Use insight from data and complaints to improve services and reduce risk and manage complaints in line with policy and service-level agreements.
Why join us?
You will have real autonomy here. You will manage your own diary, shape how the service works, and be trusted to use your expertise. You will work with people who value collaboration, learning, and doing the right thing. Your impact will be visible nationally, not just locally, and your leadership skills will grow alongside your technical expertise. Be part of one of the UK's Great Places to Work!
You have:
- Strong knowledge of homeownership and leasehold legislation.
- Experience handling complex cases and tribunal challenges.
- Led or supported a specialist or centralised support service.
- Managed teams with technical expertise.
- Confidence explaining complex issues in clear, plain language.
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
If your CV is ready and you are confident this is the role for you, make sure to apply asap.
The practical bits:
We typically work on a hybrid basis with 2 days per week in your local office and the rest from home. You can be based from anywhere if you're happy to travel when needed to either our Newcastle or London offices. You will manage your own diary.
What's in it for you?
- 2 paid volunteering days each year.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Work your way with flexibility to balance life and work.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Click APPLY NOW to see our Homeownership Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don't wait.
Homeownership Manager in Slough employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside generous benefits such as 34 days of leave, a health cash plan, and family-friendly policies. With a strong emphasis on collaboration and inclusion, employees enjoy the autonomy to shape their roles while making a national impact in homeownership support, all within a flexible hybrid working environment from either Newcastle or London.
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to homeownership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! During interviews, be ready to discuss specific cases you've handled and how you approached complex issues. This will demonstrate your knowledge and problem-solving skills, which are crucial for the Homeownership Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team and being part of something great!
We think you need these skills to ace Homeownership Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of homeownership and leasehold legislation, as well as any experience you have with complex cases. We want to see how you fit into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your leadership experience and how you can coach and guide others.
Showcase Your Communication Skills:Since you'll be explaining complex issues, it's crucial to demonstrate your ability to communicate clearly. Use plain language in your application to show us you can break down complicated topics for different audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Home Group Limited
✨Know Your Legislation
Make sure you brush up on your knowledge of homeownership and leasehold legislation. Be prepared to discuss specific cases or scenarios where you've applied this knowledge, as it will show your expertise and confidence in handling complex issues.
✨Showcase Your Leadership Skills
Think about examples from your past experiences where you've led a team or coached colleagues. Highlight how you managed high-risk cases and the impact your leadership had on the team's performance. This will demonstrate your ability to guide and influence at scale.
✨Communicate Clearly
Practice explaining complex issues in plain language. During the interview, aim to convey your thoughts clearly and concisely. This skill is crucial for the role, as you'll need to provide clear advice and ensure everyone understands the processes involved.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like tribunal challenges or managing complaints. Prepare by thinking through your approach to these scenarios, using data and insights to back up your strategies. This will show your analytical skills and commitment to improving services.
