At a Glance
- Tasks: Lead and manage senior services, ensuring high-quality support for clients.
- Company: Home Group is a top-rated UK workplace focused on wellbeing and community.
- Benefits: Enjoy competitive salary, on-call payments, and a supportive work environment.
- Other info: This is a permanent, full-time role with opportunities for growth.
- Why this job: Join a company that values people and offers a fulfilling career in social impact.
- Qualifications: Experience in management and a passion for supporting seniors are essential.
The predicted salary is between 28174 - 30804 £ per year.
About the role Salary up to £33,795 per year, dependent on skills and experience plus 34 days leave, rising to 39, and a health cash plan. Home, a place where you belong Youll lead and coach a dedicated team delivering supported housing services that truly change lives. This is a hands-on leadership role where no two days are the same. If you enjoy balancing people leadership, service quality, and real customer impact, this is a role where you can make your mark and grow your career while supporting others to thrive. What youll do Lead and coach a team to deliver safe, person-centred supported housing services. Champion safeguarding and health and safety across the service. Manage performance, supporting colleagues to grow and deliver great outcomes. Oversee service quality, contracts, KPIs, and customer satisfaction. Work closely with customers and partners to improve services and outcomes. Why join us Youll work with a wide range of customers, colleagues and stakeholders, gaining experience across leadership, operations, and service improvement. Youll have access to leadership training and development, support from experienced colleagues, and the chance to shape how services are delivered. This is a role where you can stretch yourself, learn every day, and see the impact of your work. Be part of one of the UKs Great Places to Work! Unfortunately, we cant offer a CoS for this role. You have You have experience leading and supporting teams in housing or care settings. You have confidence managing performance and coaching others to succeed. You have a strong understanding of safeguarding and customer-focused practice. You have experience working with people with diverse and complex needs. You have the ability to manage priorities across varied responsibilities. Stronger together We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Working hours are usually 08:00-16:00 or 09:00-17:00, although some flexibility will be required to accommodate line management responsibilities for overnight staff. There is an expectation to participate in the On-Call rota once probation has been successfully completed. The successful candidate will have the flexibility to manage their own diary. You need an Enhanced with barring list DBS check (we pay) The role will be predominantly service-based, with the potential for a hybrid working arrangement once the service is fully established. There is parking on site and good local bus links. Whats in it for you? 34 days leave, rising to 39 (this includes bank holidays and a me day) and the option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Finally For reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us. TPBN1_UKTJ
Senior Services Manager employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Manager
✨Tip Number 1
Research Home Group's values and mission. Understanding their commitment to wellbeing and how they prioritise people will help you align your answers during interviews and show that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees of Home Group. They can provide valuable insights into the company culture and the specific challenges faced by a Senior Services Manager, which can help you tailor your approach.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your leadership skills and ability to manage services effectively. Be ready to discuss how you've handled challenges in similar roles.
✨Tip Number 4
Familiarise yourself with the local area of Ravensthorpe, Mirfield & Batley. Understanding the community and its needs will show your commitment to the role and help you connect with the interviewers.
We think you need these skills to ace Senior Services Manager
Some tips for your application 🫡
Understand the Role:Read the job description for the Senior Services Manager position carefully. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience:In your CV and cover letter, emphasise your previous experience in service management or related fields. Use specific examples to demonstrate how your skills align with the requirements of the role.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Home Group and how you can contribute to their mission of putting people first.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Home Group Limited
✨Research the Company Culture
Before your interview, take some time to understand Home Group's values and culture. Since they prioritise wellbeing and people-first approaches, think about how your own values align with theirs and be ready to discuss this.
✨Prepare for Scenario-Based Questions
As a Senior Services Manager, you'll likely face scenario-based questions that assess your problem-solving skills. Prepare examples from your past experiences where you successfully managed challenges or improved services.
✨Highlight Leadership Experience
Emphasise your leadership skills and experience in managing teams. Be prepared to share specific instances where you motivated your team or implemented changes that led to better service delivery.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the role and the company. This shows your genuine interest and helps you gauge if the company is the right fit for you.
