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- Tasks: Manage a retirement community, ensuring safety and support for residents.
- Company: Join a top 10 Great Place to Work in the UK, dedicated to empowering independence.
- Benefits: Enjoy flexible hours, health cash plans, generous leave, and discounts on everyday essentials.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Passion for customer service, knowledge of health issues, and strong administrative skills required.
- Other info: Part-time role with potential flexibility; must pass an Enhanced DBS check.
The predicted salary is between 19600 - 24600 ÂŁ per year.
This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You\’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What you’ll do
- Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
- Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
- Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
- Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
- Signposting customers to relevant services to support their welfare and make a difference to their lives.
- Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
Why join us
Be part of one of the UK’s top 10 Great Places to Work! You get great training, support from friendly colleagues and a chance to make a real difference every day.
Qualifications
- A passion for providing excellent customer service and being able to build great relationships with customers from different backgrounds.
- Knowledge of the health and social issues that affect older people.
- Some experience in safeguarding and carrying out risk assessments.
- Able to work collaboratively with different partners.
- Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
- A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.
What you need to do
- There may be some flexibility to adapt your working hours. Let us know about this when you meet us at the interview.
- We mainly work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.
- You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
Benefits
- 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1,140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high‑street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Generous pension scheme with life insurance of 3x salary.
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Scheme Manager Non Residential employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager Non Residential
✨Tip Number 1
Familiarise yourself with the specific needs of older people and the challenges they face. This knowledge will help you connect with potential customers and demonstrate your understanding during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've built relationships in previous roles. Be ready to discuss how you can create a warm and welcoming environment for residents.
✨Tip Number 3
Research the local community and potential suppliers that could benefit the retirement scheme. Being knowledgeable about local resources will impress the interviewers and show your initiative.
✨Tip Number 4
Prepare to discuss your organisational skills and experience with managing budgets or accounts. Highlight any relevant administrative experience that demonstrates your ability to handle the responsibilities of the role.
We think you need these skills to ace Scheme Manager Non Residential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Scheme Manager. Focus on customer service, administrative skills, and any experience you have in health and social care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting older people and your ability to manage a retirement community. Use specific examples from your past experiences to demonstrate how you can make a difference.
Highlight Relevant Qualifications: If you have qualifications related to health and social care, safeguarding, or risk assessments, be sure to mention these in your application. This will show that you have the necessary knowledge for the role.
Showcase Your Soft Skills: Emphasise your interpersonal skills and ability to build relationships with customers from diverse backgrounds. Mention any experience you have working collaboratively with partners, as this is crucial for the role.
How to prepare for a job interview at Home Group Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've built relationships with customers from diverse backgrounds, as this is crucial for the role.
✨Demonstrate Knowledge of Health and Social Issues
Be prepared to discuss your understanding of the health and social issues that affect older people. This will show that you are not only qualified but also genuinely care about the well-being of the residents.
✨Highlight Your Administrative Skills
Since the role involves managing accounts, budgets, and invoicing, be ready to talk about your organisational skills and any relevant experience you have in these areas. Providing examples of how you've successfully managed similar tasks will strengthen your case.
✨Emphasise Your Ability to Work Independently
As a Scheme Manager, you'll need to be a self-starter. Share instances where you've taken initiative and made decisions independently. This will demonstrate that you can handle the responsibilities of the role effectively.
