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- Tasks: Manage a retirement community, ensuring safety and support for residents.
- Company: Join a top-rated workplace dedicated to making a difference.
- Benefits: Enjoy competitive pay, health cash plan, generous leave, and discounts.
- Why this job: Make a real impact in people's lives while enjoying a supportive team.
- Qualifications: Passion for customer service and experience with older people's welfare.
- Other info: Flexible hours, strong career growth opportunities, and a welcoming environment.
The predicted salary is between 19600 - 27400 £ per year.
Job Description
Scheme Manager Non Residential
Earn £19,710 per year (for 30 hpw) (based on £24,638 full time salary) and great benefits including Health Cash Plan
Permanent, part time (30 hpw)
Haywards Heath, West Sussex
We cant offer a CoS for this role
Home, a place where you belong
This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us Youll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What youll do
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Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
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Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
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Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
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Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
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Signposting customers to relevant services to support their welfare and make a difference to their lives.
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Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
Why join us
This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!
You have
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A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
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Knowledge of the health and social issues that affect older people.
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Some experience in safeguarding and carrying out risk assessments.
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Able to work collaboratively with different partners.
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Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
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A self-starter approach with the ability to work much of your time alone. Youll be organised, bring initiative and be able to make your own decisions effectively.
Stronger together
We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!
The practical bits
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There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
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You'll work across 4 days per week between Monday and Friday
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You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
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Youll need an Enhanced DBS check done and we pay for that.
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The salary for this role will increase with cost of living rise after April 2026
Whats in it for you?
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Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a \\"me day\\"!), increasing to 39,
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Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
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Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
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Generous pension scheme with life insurance of 3x salary
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We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
Find out more
Click APPLY NOW to see our Scheme Manager Job Description, find out aboutus and for help to apply. Roles can close early, so dont wait.
For reasonable adjustments email
Area Leasehold Retirement South East
JBRP1_UKTJ
Scheme Manager Non Residential employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager Non Residential
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during the interview!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Scheme Manager, especially your customer service skills and ability to support residents.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a difference in previous roles. Whether it's improving customer satisfaction or enhancing community engagement, let them see your enthusiasm for supporting others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Scheme Manager Non Residential
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Scheme Manager. We want to see your passion for supporting older people and how you can contribute to our retirement community.
Showcase Your Customer Service Skills: Since this role is all about building relationships, share examples of how you've provided excellent customer service in the past. We love hearing about your experiences that demonstrate your ability to engage with diverse backgrounds.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key achievements and relevant experience without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and the position there.
How to prepare for a job interview at Home Group Limited
✨Know Your Community
Before the interview, take some time to research the retirement community and its residents. Understanding their needs and how you can support them will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you've built relationships with diverse individuals, as this is crucial for a Scheme Manager who will be engaging with residents from various backgrounds.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with managing budgets, accounts, and administrative tasks. Bring specific examples of how you've successfully organised projects or managed responsibilities, as this will reassure them of your ability to handle the role's demands.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics, the community's activities, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
