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- Tasks: Manage referrals and provide excellent customer service to support our community.
- Company: Join a top-rated workplace dedicated to making a difference.
- Benefits: Enjoy competitive pay, health cash plan, and 34 days leave plus discounts.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Passion for customer service and experience in admin or supported housing.
- Other info: Flexible hours with opportunities for extra shifts and career growth.
The predicted salary is between 20800 - 25900 £ per year.
Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan.
On Call Emergency Responder Shifts available on a voluntary basis if you want to earn some extra money.
Permanent, Full Time (37.5 hpw) in Camborne, Cornwall.
We have a fabulous opportunity for you to join our awesome Outreach team. We support our brilliant customers in the community who have Complex Needs. We help our customers to learn the skills to live more independently and live healthier, happier lives.
What you'll do:
- Handle referrals from start to finish, ensuring referrals go to the correct service and signposting to other agencies.
- Provide great customer service to referrers, customers, commissioners, and colleagues.
- Promote the services so more people can access them.
- Provide administrative support to services and management, making sure tasks and reports are done properly and on time.
Why join us:
This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues, and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!
You have:
- Passion for customer service and energy for helping.
- Ability to work on your own initiative, building effective relationships with partner agencies.
- Confidence using tech and ability to handle admin with ease.
- Experience in supported housing/admin environment.
The practical bits:
- You’ll work 9-5 Monday to Friday; occasional evening or weekend work may be required to meet customer needs.
- You’ll need an Enhanced DBS with barring list check - we pay for it.
- You need to be able to drive and have access to your own vehicle insured for business purposes - we pay for on the job mileage.
What's in it for you?
- 34 days leave (including bank holidays and a 'me day' to use for whatever you fancy), increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
- Over 800 high street discounts on groceries, holidays, and days out.
- Instant pay access with Stream.
- Matching pension contributions (up to 7% and life insurance of 3x basic salary).
For reasonable adjustments email South West Supported Portfolio.
Referral Coordinator in Redruth employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Coordinator in Redruth
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Home Group or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Home Group is all about inclusion and making a difference, so think of examples from your past that showcase your passion for customer service and teamwork.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to show your enthusiasm for helping others and your ability to handle admin tasks with ease.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Referral Coordinator position.
We think you need these skills to ace Referral Coordinator in Redruth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Referral Coordinator. We want to see your passion for customer service and how you can contribute to our awesome Outreach team!
Show Off Your Tech Skills: Since confidence using tech is key for this role, don’t forget to mention any relevant experience you have with administrative tasks or software. We love seeing candidates who can handle admin with ease!
Highlight Your Initiative: We’re looking for someone who can work independently and build effective relationships. Share examples from your past where you’ve taken the initiative or successfully collaborated with partner agencies.
Apply Through Our Website: Don’t forget to hit that 'APPLY NOW' button on our website! It’s the best way to ensure your application gets to us directly. Plus, roles can close early, so get your application in as soon as you can!
How to prepare for a job interview at Home Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Referral Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like handling referrals and providing customer service.
✨Show Your Passion for Customer Service
This role is all about helping people, so be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to support someone, as this will demonstrate your commitment to making a difference.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the company culture, and how they support their staff. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
✨Be Ready to Discuss Tech Skills
Since the job involves handling admin tasks and using technology, be prepared to talk about your experience with relevant software or tools. If you have examples of how you've used tech to improve efficiency or communication, definitely bring those up!
