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- Tasks: Ensure safety and security of buildings while supporting vulnerable customers during night shifts.
- Company: Join Home Group, one of the UK’s top 10 Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 high street discounts.
- Why this job: Make a real difference in people's lives while working flexible hours.
- Qualifications: Calm under pressure with great communication skills and a passion for helping others.
- Other info: Full training provided, with opportunities for career growth and team support.
The predicted salary is between 24638 - 27400 ÂŁ per year.
Salary ÂŁ24,638 per annum (pro rota) plus great benefits including Health Cash Plan.
Permanent, part-time (35 hpw) Redcar.
Home, a place where you belong. Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!
We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do:
- You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- The first line of support for our customers when our wider team or their own support network isn’t around to help!
- Thinking on your feet and managing a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- If there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
Why join us:
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have:
- Calm under pressure with great communication skills.
- You get a kick out of supporting the most vulnerable in society (maybe you’ve worked in public service, or the military).
- You know what’s required to look after the public and our customers too.
- You’re sociable and interested in people and their stories and like getting to know people.
- You use your people insights and keen eye for detail to spot changes in behaviour.
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
- A team player with the confidence to work alone.
Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.
Stronger together:
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- You’ll work on a rota basis between the hours of 18:45 – 04:45 and also take your turn working weekends and bank holidays.
- We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
- Although you’ll lone work, we do get together regularly in the daytime for training and team meetings.
- Able to use technology to monitor CCTV, update records.
- You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out.
- Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
- Our tools and support help you when you need them.
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk
Housing Concierge in Redcar employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge in Redcar
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Home Group. Check out their values and mission. This way, you can show them that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your responses! Think about the skills they’re looking for, like being calm under pressure and having great communication skills. Prepare examples from your past experiences that highlight these traits. It’ll help you feel more confident during the interview.
✨Tip Number 3
Show your passion for helping others! Since this role involves supporting vulnerable customers, be ready to discuss why you care about making a difference in people’s lives. Share any relevant experiences that demonstrate your commitment to this cause.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest in the role and helps you figure out if it’s the right fit for you. Plus, it gives you a chance to connect with your interviewers!
We think you need these skills to ace Housing Concierge in Redcar
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping vulnerable people shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in public service or similar roles. We love seeing how your background aligns with what we do at Home Group.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're the right fit for the Housing Concierge role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Home Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like managing health and safety, patrolling, and being the first line of support for customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves interacting with vulnerable customers, be prepared to share examples of how you've supported people in the past. Highlight your communication skills and ability to remain calm under pressure. This will show that you’re not just a night owl, but also someone who genuinely cares about others.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet or manage a tricky situation. Be ready to discuss how you would handle suspicious activity or emergencies. This will illustrate your quick thinking and confidence in intervening when necessary, which is crucial for this position.
✨Emphasise Teamwork and Flexibility
Even though you'll be working alone at night, it's important to convey that you’re a team player. Talk about your experiences working in teams and how you can adapt to different situations. Mention your willingness to work flexible hours, as this aligns with the needs of the role and shows your commitment.
