At a Glance
- Tasks: Coordinate and schedule repairs, ensuring trade operatives know their daily tasks.
- Company: Join a top-rated workplace that values its team and customers.
- Benefits: Enjoy 34 days leave, health cash plan, and matching pension contributions.
- Other info: Hybrid role with flexible working and great career growth opportunities.
- Why this job: Be part of a supportive team while making a real difference in people's homes.
- Qualifications: Experience in repairs and maintenance scheduling with excellent customer service skills.
The predicted salary is between 28100 - 28100 £ per year.
Salary £28,100 per annum plus up to 34 days leave and matching pension contributions.
Home a place where you belong... Do you have a great knowledge of repairs and maintenance works? Great at organising and planning? Then join our fantastic team in providing an excellent allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency and brilliant customer service.
What you’ll do:
- Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do.
- Ensure our systems contain accurate, real-time information including maintenance works required on our customers’ homes and highlighting where job volumes exceed available resources so we can take appropriate action.
- Make appointments with customers and schedule emergency works.
Why join us?
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work!
You have:
- Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems.
- Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes.
- An eye for detail, great at organising, planning, meeting deadlines and able to multitask.
- Excellent customer service skills to manage changing priorities.
The practical bits:
- Temporary (12 months), full time (37.5 hpw). Hours of work are typically 37.5 hours per week, 8.30 am to 16.30 pm.
- This is a hybrid role meaning that you'll work from home as well as our office 2 days per week.
- Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues.
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a 'me day').
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- 800+ discounts on shops, holidays, days out, tech and more.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
For reasonable adjustments email recruitment@homegroup.org.uk.
Proud member of the Disability Confident employer scheme.
Read more employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
