At a Glance
- Tasks: Manage a retirement community, ensuring safety and support for residents.
- Company: Join Home Group, a top-rated employer focused on inclusion and wellbeing.
- Benefits: Earn £26,300, enjoy 34 days leave, health cash plan, and discounts.
- Other info: Flexible hours, no on-call duties, and great career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Passion for customer service, knowledge of health issues, and strong admin skills.
The predicted salary is between 26300 - 27613 £ per year.
Earn £26,300 and great benefits including Health Cash Plan.
This is a great job opportunity for you to join our leasehold retirement team as our Scheme Manager. You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.
What you’ll do:
- Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
- Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
- Ensuring communal areas are clean, safe and welcoming.
- Working with partner contractors for any repairs and maintenance works required in communal living areas.
- Signposting customers to relevant services to support their welfare and make a difference to their lives.
If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then come and be part of one of the UK’s Great Places to Work!
You have:
- A passion for providing excellent customer service and building great relationships with customers from all different backgrounds.
- Knowledge of the health and social issues that affect older people.
- Some experience in safeguarding and carrying out risk assessments.
- Able to work collaboratively with different partners.
- Strong administrative skills, being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
The practical bits:
- The role is generally Monday to Friday, with some flexibility and no on-call or out-of-hours duties.
- You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
What’s in it for you:
- 34 days leave (this includes bank holidays and a 'me day'!), increasing to 39.
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out.
- Generous pension scheme with life insurance of 3x salary.
- Instant pay access with Stream.
Proud member of the Disability Confident employer scheme.
Read more employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
