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- Tasks: Lead a team to manage property sales and ensure exceptional customer service.
- Company: Join a top 10 Great Place to Work in the UK, dedicated to affordable home ownership.
- Benefits: Enjoy hybrid working, 34 days leave, health cash plan, and over 800 discounts.
- Why this job: Make a real impact on customers' lives while developing your career in a supportive environment.
- Qualifications: Strong property sales background and proven people management skills required.
- Other info: Hybrid role with a minimum of 2 days in the office; diverse and inclusive workplace.
The predicted salary is between 36000 - 48000 £ per year.
Hybrid working from our office at Strawberry Lane, from home and across our North of England property portfolio. Fixed Term 12 months, Full Time (37.5 hpw). Salary circa £42,000 depending on experience plus great benefits including Health cash plan.
We have a fantastic opportunity for an experienced Sales Progression Manager (known internally by us as Lead Statutory Sales Executive) to lead a team responsible for affordable home ownership resales, staircasing, remortgages, tenant sales and transfers of equity. In this role, you will apply your expertise in sales progression to help drive our team towards achieving positive customer journeys and exceeding sales targets.
Key responsibilities include:
- Being a primary contact for customers, providing exceptional customer service, addressing service requests and complaints promptly, and improving work quality overall.
- Maximising sales performance across all transactions, ensuring the team are proactive on sales conversions to exceed targets.
- Driving all activity and sales performance, ensuring our customer journeys are informed, positive and proactive.
- Prioritising and managing a large and varied workload to meet performance targets and statute deadlines.
- Being a key point of contact for the wider business, our customers and external stakeholders during the end to end conveyance period and beyond.
- Unleashing the potential of your team through brilliant coaching to ensure exceptional quality of service, customer satisfaction, reduce sales periods and drive overall service improvements.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You will do that here, working for a top 10 Great Place to Work in the UK Employer!
You bring:
- A strong property sales background, with expert knowledge and experience in affordable home ownership initiatives and after sales services.
- A proven people manager who is resilient and determined, who can get the best out of your team to deliver outstanding customer experience whilst smashing your sales targets.
- Great interpersonal skills, proactive and positive in engaging with customers, inspiring your team to be the same.
- Analytical skills, being able to bring creative solutions and new ways of working to drive sale conversions and continuous improvement.
- A great knowledge of the property market, and all the legal aspects, as well as relevant housing acts, Homes England guidelines and relevant housing legislation.
- Previous experience using Sales Force/CRM would be advantageous but training will also be provided.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team: Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You will join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details:
- 37.5 hours per week. This is a hybrid role and you will spend a minimum of 2 days in the office, others working at home or across our property portfolio.
- Able to use technology for keeping accurate records, online advertising and marketing, producing reports and collaborating with customers and colleagues.
What’s in it for you?
- 34 days leave (includes bank holidays and a 'me day' to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We will cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out.
- Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
- Generous pension scheme with life insurance of 3x salary.
Find out more: Click APPLY NOW to see our Lead Statutory Sales Executive Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments.
Property Sales Progression Manager in Newcastle Upon Tyne employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Sales Progression Manager in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the specific property sales processes and legislation relevant to affordable home ownership. Understanding shared ownership resales, staircasing, and remortgages will give you a solid foundation to discuss your expertise during interviews.
✨Tip Number 2
Network with professionals in the property sector, especially those who have experience in sales progression. Attend local property events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of examples where you've successfully managed a team or improved customer service. Highlighting your ability to inspire and coach others will resonate well with our values.
✨Tip Number 4
Research StudySmarter and our commitment to diversity and inclusion. Being able to articulate how you align with our culture and values will set you apart as a candidate who truly fits into our team.
We think you need these skills to ace Property Sales Progression Manager in Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in property sales and management. Focus on your achievements in previous roles, especially those related to customer service and sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to lead a team and improve customer journeys in property sales.
Highlight Relevant Skills: Emphasise your knowledge of affordable home ownership initiatives, shared ownership resales, and your analytical skills. Make sure to mention any experience with CRM systems like Sales Force, as this could set you apart.
Showcase Your Leadership Experience: Since the role requires strong people management skills, provide examples of how you've successfully led teams in the past. Discuss your coaching style and how you've inspired others to achieve their goals.
How to prepare for a job interview at Home Group Limited
✨Showcase Your Property Knowledge
Make sure to brush up on your knowledge of affordable home ownership initiatives, shared ownership resales, and the legal aspects of property sales. Being able to discuss these topics confidently will demonstrate your expertise and suitability for the role.
✨Highlight Your People Management Skills
Prepare examples of how you've successfully managed teams in the past. Discuss your coaching techniques and how you've inspired your team to achieve outstanding customer experiences and exceed sales targets.
✨Demonstrate Customer-Centric Thinking
Be ready to share specific instances where you've gone above and beyond to ensure a positive customer journey. This role is all about exceptional service, so showcasing your commitment to customer satisfaction will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and analytical skills. Think of creative solutions you've implemented in previous roles to drive sales conversions and improve processes, as this will highlight your proactive approach.
