At a Glance
- Tasks: Lead a passionate team to deliver person-centred housing support and empower customers.
- Company: Join Home Group, one of the UK's Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and family-friendly policies.
- Other info: Flexible work patterns and opportunities for professional growth await you!
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing support and people management is essential.
The predicted salary is between 29836 - 29836 € per year.
Salary £29,836 per annum and great benefits including Health Cash Plan plus on call shift payment of £14.30 per session.
Temporary (6 months), full time (37.5 hpw) Torquay.
Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Torquay support team to deliver person-centred housing related services. You'll manage our services which house customers experiencing working with women and families fleeing domestic abuse. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
What you'll do:
- Lead a motivated team to deliver efficient, high quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service.
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
- Manage the contracts, budgets and KPIs, and liaise with stakeholders and commissioners.
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.
Why join us?
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work!
You have:
- The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of delivering support in a housing or care environment.
- Experience of people management.
- Experience of managing multiple services and/or managing managers.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
Stronger together: We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- We're open to agreeing a work pattern with you.
- You'll manage your own diary.
- This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home.
- You'll have the opportunity to network across services and with commissioners to ensure the service standards are delivered.
- You'll need an enhanced DBS and we pay for that.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day).
- The option to buy 5 more each year.
- 2 paid volunteering days each year.
- Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Roles can close early, so don't wait.
Senior Services Manager in Preston employer: Home Group Limited
At Home Group, we pride ourselves on being more than just an employer; we are a community that values every team member's contribution. Located in the beautiful Torquay, our Senior Services Manager role offers a supportive work culture with extensive training, flexible working arrangements, and a commitment to employee wellbeing. With generous benefits including a health cash plan, ample leave, and opportunities for personal growth, you will have the chance to make a meaningful impact while being part of one of the UK's Great Places to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your skills and experiences align with their mission of empowering customers.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Services Manager in Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering person-centred services. We want to see how your skills align with our mission to empower customers!
Showcase Your People Skills:In your application, emphasise your ability to lead and motivate a team. Share examples of how you've helped others grow and how you’ve tackled challenges that misalign with values. We love seeing real-life stories!
Highlight Relevant Experience:Don’t forget to mention your experience in housing or care environments, especially if you've managed multiple services. This is key for us as we look for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Senior Client Services Manager. Familiarise yourself with the key responsibilities, such as managing contracts and budgets, and leading a team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves leading a motivated team and advocating for customers, be prepared to share examples of how you've successfully managed teams in the past. Highlight your coaching skills and any experiences where you've helped others grow or overcome challenges.
✨Demonstrate Your Passion for Advocacy
The job requires a strong understanding of the customers' needs, especially those experiencing domestic abuse. Be ready to discuss your passion for supporting vulnerable individuals and how you've made a difference in similar roles. This will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you're not only interested in the job but also in how you can contribute to the team's success.
