At a Glance
- Tasks: Support colleagues and create engaging events while learning on the job.
- Company: Home Group, a welcoming and inclusive employer.
- Benefits: Earn while you learn, gain qualifications, and enjoy a funded NUS Discount card.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: No experience needed, just a passion for learning and teamwork.
The predicted salary is between 22400 - 24800 € per year.
Hourly pay, £10.85 to £12.71 (dependent on age)
Full time, 37.5 hpw, 15-month, fixed-term
One Strawberry Lane, Newcastle upon Tyne
At Home Group, we believe everyone deserves a safe place to call home, and a great place to build their career. Our apprenticeships give you the chance to earn while you learn, gain a recognised qualification, and make a real difference to people and communities. You don’t need previous experience to join us. What matters most is your potential, values and motivation.
Why choose a Home Group apprenticeship?
- Get paid while gaining a fully funded, industry-recognised qualification
- Dedicated mentor and on-the-job support from day one
- Protected study time built into your working week
- Access to the same benefits, awards and recognition as permanent colleagues
- A funded NUS Discount card
- A welcoming, inclusive culture where you can be yourself
- Real opportunities to progress into a permanent role and continue your career with us.
About the role
As our Customer Service Apprentice, you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands-on work. No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.
You’ll learn how to:
- Be a team player, delivering a cracking workspace experience through fun and meaningful events
- Be confident in communicating with a range of different people
- Face the challenges of balancing competing priorities and working to tight deadlines
- Use your brilliant personality to impress our colleagues, visitors and community sector
- Prepare meeting rooms and other spaces for large events.
This role involves hands-on, physical work, including moving and setting up chairs and tables.
What qualification will you gain?
Customer Service Assistant level 2 apprenticeship with possible progression onto a level 3. Your academic learning will be delivered by one of our specialist apprenticeship providers, with support from an experienced tutor and your team. You’ll be given dedicated time to attend learning sessions, complete your studies, and access learning materials alongside practical, on-the-job experience. You’ll combine structured study with hands-on learning, building the skills and confidence to support your long-term career.
What happens next?
We’re proud of our track record in supporting apprentices to progress and two of our apprentices have moved into permanent roles. This is more than a job; it’s a pathway into a career.
We’re looking for candidates who:
- Are Home Group customers
- Have achieved a level 1 in English and Mathematics, if you don’t already have this – this is built into your apprenticeship learning
- Are IT confident, or at the very least have a basic understanding, particularly using Outlook
- Are keen to learn and develop new skills for example, communication both, verbal and written
- Share our values, want to make a difference and enjoy working with people and being part of a team
- Are organised, curious and willing to ask questions
Home Group is proud to be an inclusive employer. We welcome applications from people of all backgrounds and identities and are committed to creating a workplace where everyone feels they belong.
Click APPLY NOW to see our Apprentice Level 2 Customer Service Assistant Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait, get your application in. If you need any adjustment during the recruitment process, please let us know, we’re happy to help.
Apprentice Community Host in Ponteland employer: Home Group Limited
At Home Group, we pride ourselves on being an exceptional employer that fosters a welcoming and inclusive culture where everyone can thrive. Our apprenticeships not only offer competitive pay while you learn but also provide dedicated mentorship, protected study time, and real opportunities for career progression within a supportive environment. Join us in Newcastle upon Tyne to make a meaningful impact in the community while building a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Community Host in Ponteland
✨Tip Number 1
Get to know the company before your interview! Research Home Group's values and culture so you can show how you fit in. This will help us see your potential and motivation shine through.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with a variety of people, being confident and clear in your speech is key. We recommend role-playing common interview questions with a friend.
✨Tip Number 3
Show off your personality! We want to see the real you, so don’t be afraid to let your character come through during the interview. Remember, when one of us shines, we all shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to take that first step towards an exciting apprenticeship with us.
We think you need these skills to ace Apprentice Community Host in Ponteland
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and values align with what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Keep It Clear and Concise:While we love a good story, keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see why you’d be a great fit for the Apprentice Community Host role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly. Plus, it’s super easy to navigate!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, take some time to research Home Group and their values. Understand what they stand for and how you can contribute to their mission of creating a safe place for everyone. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Personality
As an Apprentice Community Host, your personality is key! Be yourself during the interview and let your enthusiasm shine through. Share examples of how you've worked in teams or organised events, as this will demonstrate your ability to create a cracking workspace experience.
✨Ask Questions
Don’t be shy about asking questions during the interview. It shows that you're engaged and eager to learn. You might want to ask about the training process, the team culture, or what a typical day looks like. This not only helps you understand the role better but also shows your curiosity and willingness to grow.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising common interview questions can help you feel more confident and articulate your thoughts clearly. Focus on how you can balance competing priorities and communicate effectively, as these are crucial skills for the role.
