At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer service and drive performance improvements.
- Company: Join an award-winning Customer Service Centre with a focus on growth and development.
- Benefits: Earn from £32,262, enjoy 34 days leave, and receive health cash plans and pension contributions.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong coaching abilities required.
The predicted salary is between 27463 - 33565 £ per year.
About the role Earn from £32,262 (depending on skills and experience)per year plus 34 days leave, and matching pension contributions Home, a place where you belong Were proud to be an award-winning Customer Service Centre.
Now were looking for aspirational leaders to help us go even further.
If youre ready to make a bigger impact, lead a high-performing team and shape the future of customer service, this could be your next move.
What youll do Lead a team of advisors to deliver brilliant service across all channels Track performance, coach colleagues and tackle underperformance early Use data and insight to spot trends and improve service delivery Support digital0furst approaches and smooth service transitions Build strong relationships across teams to get it right for customers Why join us Were passionate about helping our customers and helping our people grow.
Youll get mentoring, coaching and the chance to shape how we work.
Well support your development and help you reach your potential.
Come and be part of one of the UKs Great Places to Work!
We cant offer a Co S for this role You have Experience leading customer service in a busy contact centre Strong performance management and coaching skills Confidence handling complex customer needs with empathy Leadership or coaching qualifications (or working towards one) Experience with digital channels like we chat or CRM systems Stronger together We do our best work when were ourselves.
Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits Youll work Monday to Friday We work between the hours of 8 am to 6 pmon a 9 week rota We typically work on a hybrid basis with a minimum 2 days per week in our Newcastle upon Tyne office, with the rest from home.
Whats in it for you? 34 days leave, rising to 39 (this includes bank holidays and a me day).
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Career path with development and excellent training package.
Finally For reasonable adjustments email .
Roles can close early, so dont delay applying.
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Performance Leader CSC employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
