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- Tasks: Help homeowners with queries via phone, email, and digital services.
- Company: Join a top-rated workplace known for its supportive culture.
- Benefits: Enjoy competitive pay, generous leave, and health cash plans.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and teamwork skills are essential.
- Other info: Flexible working hours and a hybrid work model available.
The predicted salary is between 24638 - 25972 £ per year.
One Strawberry Lane, Newcastle upon Tyne (Hybrid) Permanent, part time (25 hours per week) Salary: £24,638 to £25,972 pa (pro rata)depending on skills and experience, with great benefits! Home, a place where you belong We have fabulous opportunity for you to join our fast-paced, specialised customer service team as a Leasehold Advisor. You?ll be offering a multi-channel service to our Homeowners with telephony, emails and digital services. Our customers are at the heart of everything that we do, and you?ll be the first point of contact for our leasehold customers! What?s in it for you? Matching?Pension contributions (up to 7%, with life assurance of 3x Basic Salary)? 34 days leave (including bank holidays and a ?me day?) Health cash plan saving you from £1140 per annum Excellent benefits and rewards including supermarket discounts and travel expenses Typical day as a Leasehold Advisor Take ownership of our customers? queries, aiming to resolve straight away, or ensuring queries are met by collaborating with colleagues. Look for ways to provide a brilliant and continuously improving service to our customers Working across the business collaborating with colleagues to ensure seamless customer experience such as Maintenance, contractors, and our Customer Service Centre to coordinate repairs A proactive, general administrative service for the Leasehold Team! Fancy going home each day knowing that you have helped change our customers lives for the better. You?ll do that here, working for one of the top ten Great Place to Work in the UK! You have Experience in customer service and relationship management Experienceworking as part of a team, as well as being a self-starter! GCSE or equivalent in Mathematics and English, or NVQ in Customer Service Microsoft Office, Word and Excel skills It would be great if you have knowledge of leasehold tenure and service charges too! Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.?This remains under regular review. Our team You?ll join Louise our Performance Manager of our team, who is passionate about exceptional customer service, while coaching and supporting colleagues to reach brilliant levels of service. She likes yoga, cold water swimming, reading and cooking outside of work Job details It?s a hybrid role and we currently work two days in our purpose built city centre office in Newcastle upon Tyne, with three days working from home Working part time 25 hours per week Monday to Friday – however, we can be flexible with these hours and can discuss the working pattern in more detail at interview A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work ! Find out more Click APPLY NOW to see our?Leasehold Advisor Job Description , find out about? us and forhelp to apply.Sometimes we close a job early, so don?t delay or you might miss out.?Finally, let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at TPBN1_UKTJ
Part-time Leasehold Advisor employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Leasehold Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Home Group. Understand their values and what makes them a great place to work. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Dress the part! Even if it's a hybrid role, first impressions matter. Make sure you look professional for your interview, whether it's in person or via video call. It shows that you take the opportunity seriously and respect the interviewers' time.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the Leasehold Advisor position!
We think you need these skills to ace Part-time Leasehold Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leasehold Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through in your cover letter. Share why you’re passionate about helping customers and how you can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed! It’s super easy, and we’ll have all your details in one place. Plus, it shows us you’re keen on joining our team at Home Group!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Before the interview, make sure you brush up on leasehold tenure and service charges. Familiarise yourself with common customer service scenarios related to these topics. This will show that you're not just interested in the role but also prepared to tackle the specific challenges it presents.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you resolved issues or improved customer satisfaction. This is crucial since you'll be the first point of contact for homeowners, and demonstrating your ability to handle queries effectively will set you apart.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with colleagues across different departments, highlight your experience in teamwork. Share stories that illustrate how you've successfully collaborated with others to achieve a common goal, especially in a customer service context.
✨Be Yourself
Remember, this company values authenticity and diversity. Don’t hesitate to let your personality shine through during the interview. Share your interests and what makes you unique; it helps create a connection with the interviewer and shows that you’d fit well into their inclusive culture.
