Housing Manager
Start Date: 2026-10-02
Location: Northumberland
Address: Northumberland, GB, NE19 1NR
Application Deadline: 2026-12-31T07:02:05.843
About the role
Salary & Benefits: £32,000 per annum plus 34 days leave, rising to 39, and 2 paid volunteering days each year. Home, a place where you belong.
You'll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.
What you'll do
- Build trusted relationships with customers across your patch and local communities.
- Take ownership of housing issues from first contact through to resolution.
- Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
- Carry out estate inspections and work with contractors to keep homes compliant.
- Work with partners to support customers and protect income for reinvestment.
Why join us
You'll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You'll have room to grow, try new things, and build a long‑term career, with learning encouraged at every stage. You'll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK's Great Places to Work!
We can't offer a CoS for this role.
You have
- Experience in housing management or a similar customer-focused role.
- Confidence managing anti-social behaviour and complex customer situations.
- Knowledge of housing law, safeguarding, and sustaining tenancies.
- Strong organisation skills and ownership from start to finish.
- A full driving licence and access to a vehicle.
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- You'll spend three days a week working in the community in Deckham and two days a week in the office.
- Permanent, full time (37.5 hpw).
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day) and the option to buy 5 more each year.
- 2 paid volunteering days each year.
- Matching pension contribution (up to 7%) and life insurance of 3x basic salary.
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
Finally
For reasonable adjustments, email us.
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Housing Manager in Otterburn employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager in Otterburn
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Home Group Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Home Group Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Home Group Limited's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Manager role at Home Group Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Home Group Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Home Group Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Home Group Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Home Group Limited.
