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- Tasks: Lead teams to deliver top-notch housing services and drive operational improvements.
- Company: Join a leading organisation committed to making a difference in communities.
- Benefits: Enjoy 34 days leave, health cash plan, and discounts on various services.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Shape strategies that impact lives while growing your leadership skills.
- Qualifications: Experience in managing housing services and leading teams through change.
The predicted salary is between 44000 - 44000 ÂŁ per year.
Salary circa ÂŁ44,000 per year plus 34 days leave, rising to 39, and 2 paid volunteering days each year. Permanent, full time (37.5 hpw) Newcastle (One Strawberry Lane) with wider regional management responsibility for the North East.
Home, a place where you belong. You’ll shape how services run and improve, not just oversee them. In this role, you’ll influence service innovation, drive operational improvements, and lead teams delivering rented and home ownership homes. If you want a role where your decisions matter, your voice shapes strategy, and your leadership improves everyday lives, this is a chance to step up and make a real impact.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year.
- Health cash plan saving you (and your children) ÂŁ1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- 800+ discounts on shops, holidays, days out, tech and more.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
What you’ll do:
- Lead housing managers to deliver high quality, customer centred services.
- Drive service improvement using data, insight, and strong operational grip.
- Manage budgets and performance across a varied portfolio of homes and services.
- Build trusted relationships with commissioners, partners, and internal teams.
- Develop and implement local Community Patch Plans to drive engagement and visibility within our local communities.
- Coach and develop colleagues to create confident, high performing teams.
Why join us:
You’ll have the space to influence strategy and shape how services are delivered, while growing your leadership impact across a wide and varied portfolio. You’ll work with experienced colleagues who value collaboration, learning, and doing the right thing for customers. With flexibility, trust, and real development opportunities, this is a role where you can stretch yourself and see the difference you make. Be part of one of the UK’s Great Places to Work!
You have:
- Strong experience managing housing services including arrears, voids & allocations and neighbourhood management.
- Led and developed managers and teams through change and challenge.
- Confidence managing complex budgets and performance targets.
- Solid knowledge of compliance and regulatory requirements.
- Excellent communication skills and build relationships with ease.
Stronger together:
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- Typical working hours are Monday to Friday 9am-5pm with 2 days typically being spent in our head office at One Strawberry Lane.
- You need an Enhanced with barring list DBS check (we pay).
- You need to be able to drive and have access to your own vehicle insured for business purposes.
Click APPLY NOW to see our Operations Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait.
Operations Manager (Rented & Homeownership) employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Rented & Homeownership)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission of delivering high-quality, customer-centred services. Tailor your answers to reflect their focus on community engagement and operational improvements.
✨Tip Number 3
Practice your leadership stories! Think about times you've led teams through change or improved service delivery. We want you to convey your confidence and ability to manage complex budgets and performance targets during those interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a real impact in the community, just like you!
We think you need these skills to ace Operations Manager (Rented & Homeownership)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing housing services. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've led teams through change and challenges. Share specific examples of how you've developed managers and created high-performing teams in your previous roles.
Demonstrate Your Data Savvy: Since driving service improvement using data is key, include examples of how you've used data and insights to make decisions and improve operations in your past positions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our awesome benefits there.
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you understand the ins and outs of housing services, especially around arrears, voids, and allocations. Brush up on your knowledge of compliance and regulatory requirements, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through change and challenge. Think about specific situations where your leadership made a difference, and be ready to discuss how you coach and develop others to create high-performing teams.
✨Data-Driven Decision Making
Since the role involves driving service improvement using data, be prepared to talk about how you've used data and insights in past roles to make operational improvements. Bring examples that highlight your analytical skills and how they’ve positively impacted service delivery.
✨Build Relationships
Communication is key! Think of ways you've built trusted relationships with partners, commissioners, and internal teams. Be ready to share your approach to fostering collaboration and engagement within local communities.