At a Glance
- Tasks: Lead a national homeownership support service and coach colleagues on complex cases.
- Company: Join one of the UK's Great Places to Work with a focus on collaboration and inclusion.
- Benefits: Enjoy 34 days leave, health cash plan, and flexible working arrangements.
- Other info: Hybrid working model with opportunities for professional growth and community involvement.
- Why this job: Make a national impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong knowledge of homeownership legislation and experience managing complex cases.
The predicted salary is between 45000 - 50000 £ per year.
Circa £45,000 to £50,000 depending on skills and experience plus 34 days leave, rising to 39 (including bank holidays and a me day), and the option to buy 5 more. Permanent, hybrid National working from one of our offices in Newcastle or London.
You will lead a national homeownership support service, as the organisation's subject matter expert, also leading a specialist team who support colleagues across the business with complex homeownership cases. You will step away from firefighting in one patch and instead coach, guide, and influence at scale. You will give clear advice, set consistent approaches and ensure a quality service for our customers.
What you will do:
- Lead a national homeownership support service used by teams across the business.
- Coach colleagues on complex leases, legislation, and homeownership decisions.
- Manage and develop a specialist team handling high-risk, high-volume work.
- Oversee complex cases like tribunals, Section 20s, and legal enquiries.
- Use insight from data and complaints to improve services and reduce risk and manage complaints in line with policy and service-level agreements.
Why join us:
You will have real autonomy here. You will manage your own diary, shape how the service works, and be trusted to use your expertise. You will work with people who value collaboration, learning, and doing the right thing. Your impact will be visible nationally, not just locally, and your leadership skills will grow alongside your technical expertise. Be part of one of the UK's Great Places to Work!
You have:
- Strong knowledge of homeownership and leasehold legislation.
- Experience handling complex cases and tribunal challenges.
- Led or supported a specialist or centralised support service.
- Managed teams with technical expertise.
- Confidence explaining complex issues in clear, plain language.
The practical bits:
We typically work on a hybrid basis with 2 days per week in your local office and the rest from home. You can be based from anywhere if you're happy to travel when needed to either our Newcastle or London offices. You will manage your own diary.
What's in it for you:
- 2 paid volunteering days each year.
- Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Work your way with flexibility to balance life and work.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Find out more by clicking APPLY NOW to see our Homeownership Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don't wait.
Homeownership Manager in North East employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside generous benefits such as 34 days of leave, a health cash plan, and family-friendly policies. With a strong emphasis on collaboration and inclusion, employees enjoy the autonomy to shape their roles while making a national impact in homeownership support. Join us in a hybrid working environment from our vibrant offices in Newcastle or London, where your expertise will be valued and your leadership skills nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Manager in North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to homeownership and leasehold legislation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring examples of how you've handled complex cases or led teams in previous roles. This will demonstrate your capability and give interviewers a clear picture of what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Homeownership Manager in North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with homeownership and leasehold legislation. We want to see how your skills match the role, so don’t hold back on showcasing your expertise!
Showcase Your Leadership Skills:Since you'll be leading a specialist team, it's crucial to demonstrate your leadership experience. Share examples of how you've coached or guided others in complex situations, as this will resonate with us.
Keep It Clear and Concise:When explaining your experiences, use clear and plain language. We appreciate straightforward communication, especially when it comes to complex issues. This will show us you can convey important information effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, roles can close early, so get your application in sooner rather than later!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of homeownership and leasehold legislation. Be prepared to discuss complex cases you've handled in the past, as well as how you approached tribunal challenges. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
Since this role involves managing a specialist team, be ready to share examples of how you've led or supported a team in the past. Talk about your coaching style and how you've influenced others to achieve their best. Highlight any specific successes you've had in developing team members.
✨Communicate Clearly
You'll need to explain complex issues in plain language, so practice articulating your thoughts clearly. During the interview, focus on being concise and straightforward when discussing your experiences and how you would approach the role. This will demonstrate your ability to communicate effectively with colleagues and customers alike.
✨Emphasise Your Problem-Solving Skills
Be prepared to discuss how you've used data and insights to improve services and reduce risks in previous roles. Share specific examples of how you've managed complaints and ensured quality service delivery. This will show that you can think critically and make informed decisions that benefit the organisation.
