Salary £28,100 per year plus excellent benefits
Home, a place where you belong You'll help bring new and changed IS services into the business, making sure our support teams have everything they need to deliver a great experience for colleagues. Success in this role means technology changes happen smoothly, with the right people, processes and knowledge in place before go-live.
What you'll do
- Coordinate service readiness activities across projects, suppliers and support teams.
- Identify risks, gaps and dependencies before services move into live use.
- Build strong relationships that keep change moving smoothly and safely.
- Support service management processes and help drive continual improvement.
- Ensure knowledge, documentation and ownership are in place before go-live.
Why join us
Join a team that sits at the heart of technology change and service delivery. You'll learn from experienced colleagues, build your knowledge of service management and gain exposure to a wide range of projects and business change activity. Be part of one of the UK's Great Places to Work!
Experience
- Experience supporting service transition activities, projects or service change.
- Strong communication skills, translating technical information for different audiences.
- Knowledge of service management principles, an ITIL qualification or equivalent experience.
- Experience organising competing priorities and managing a varied workload.
- Confidence working collaboratively across teams, suppliers and stakeholders.
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- You’ll work Monday to Friday.
- We typically work on a hybrid basis with 2 days per week in our Newcastle upon Tyne office, with the rest from home.
- We can't offer a CoS for this role
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a "me day").
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- 800+ discounts on shops, holidays, days out, tech and more
- Top 20 in the UK for Wellbeing Finally
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Transition Analyst in Newcastle upon Tyne employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
