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- Tasks: Manage shared ownership resales and guide customers through the buying process.
- Company: Join a top 10 Great Place to Work in the UK!
- Benefits: Enjoy 34 days leave, health cash plan, and career development opportunities.
- Why this job: Make a real difference in helping people achieve their home ownership dreams.
- Qualifications: Experience in property sales and excellent customer service skills required.
- Other info: Hybrid working model with a supportive and inclusive team culture.
The predicted salary is between 28800 - 38400 £ per year.
Salary £32,000 pa, plus, 34 days leave, including bank holidays and a me day.
Permanent full time (37.5 hpw) at One Strawberry Lane, Newcastle upon Tyne.
We have a fabulous opportunity for you to join our Statutory Sales and Resales team, supporting our customers to achieve their home ownership goals. As a Resale Officer (known internally by us as Statutory Sales Executive), you will deliver a fantastic customer focused experience to current and potential customers, promoting our home ownership services all the way!
What you'll do:
- Managing all shared ownership resales activity, progressing sales and achieving targets.
- Assessing potential customers' ability to purchase properties, guiding through the agreed approval process.
- Supporting with marketing and campaigns relevant to each sale, including resales, staircasing and statutory sales campaigns.
- Keeping accurate records on statutory sales and resales transactions, supporting monthly and annual reporting.
- Attending open days, launches and other sales activities.
Why join us:
You’ll be part of a team that’s supportive, inclusive and always learning. We share knowledge, celebrate wins and help each other grow. You’ll have space to develop and the freedom to shape how we work. Be part of one of the UK’s top 10 Great Places to Work!
You have:
- A property sales background, with experience in the end-to-end process of shared ownership resales.
- You’ll know your resales from your staircasing and be confident to progress from start to finish.
- Be a people person with superb customer service and interpersonal skills.
- An understanding of the mortgage process, financial assessments, intermediate, outright and affordable home ownership schemes.
- Comfortable working with digital marketing media or can quickly learn.
The practical bits:
- You’ll work core hours between 9:00am and 5:30pm.
- Following a successful induction period, this will be working a hybrid role with a minimum of 2 days in the office, 3 days working at home.
- Travel will be required to our London office up to 3 times a year.
What’s in it for you?
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
- Top 20 in the UK for Wellbeing.
- Career path with development and excellent training package.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Click APPLY NOW to see our Statutory Sales Executive Job Description, find out about us and for help to apply. Roles can close early, so don’t wait.
Resale Officer in Newcastle upon Tyne employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resale Officer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the property sales industry, especially those who work in shared ownership. You never know who might have a lead or insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and property sales. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your digital marketing skills! If you’ve got experience with social media or online campaigns, make sure to highlight that during interviews. It’s a great way to stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resale Officer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resale Officer role. Highlight your property sales experience and customer service skills, as these are key for us. Use specific examples that showcase your ability to manage shared ownership resales.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about helping customers achieve their home ownership goals. Mention any relevant experience and how it aligns with our values at StudySmarter.
Showcase Your Digital Skills: Since we value digital marketing skills, don’t forget to mention any experience you have in this area. Whether it’s social media campaigns or online marketing, let us know how you can contribute to our marketing efforts!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership resales and the end-to-end process. Familiarise yourself with the mortgage process and financial assessments, as these are key topics that may come up during the interview.
✨Show Off Your People Skills
As a Resale Officer, you'll be dealing with customers regularly. Prepare to demonstrate your superb customer service and interpersonal skills. Think of examples from your past experiences where you've successfully helped customers achieve their goals.
✨Be Ready for Digital Marketing Questions
Since the role involves supporting marketing campaigns, be prepared to discuss your experience with digital marketing media. If you're not familiar, do a bit of research beforehand so you can confidently talk about how you would approach marketing for resales.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team culture or how success is measured in the Resale Officer position.
