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- Tasks: Lead a team to deliver person-centred housing support for customers with learning disabilities.
- Company: Join Home Group, a supportive and inclusive workplace focused on wellbeing.
- Benefits: Earn £27,338 to £28,890 pro rata, plus health cash plan and 34 days leave.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in housing or care support and strong team management skills.
- Other info: Flexible part-time hours with opportunities for personal growth and advocacy.
The predicted salary is between 27338 - 28890 £ per year.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Earn £27,338 to £28,890 (pro rata) and great benefits including Health Cash Plan.
Permanent, part time (30 hpw).
Join us as our Client Services Manager (what we call the role internally) and lead our Gateshead LD team based at Winlaton to deliver person centred housing related support and make it a Great Place To Work for our colleagues!
Youll manage our services which house customers with learning disabilities at Swanway and Winlaton. Leading our team of coordinators and concierge, youll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.
Youll coach your team and manage individual and team performance.
Youll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded.
Youll promote the service, ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.
The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
Experience of delivering support in a housing or care environment.
Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
Work pattern: 30hrs over 5 days, Mon-Fri.
Able to use technology for support work record keeping and housing management.
Youll need an Enhanced DBS check done and we pay for that.
34 days leave (including bank holidays).
Head of Support & Community Services in Newcastle upon Tyne employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Support & Community Services in Newcastle upon Tyne
✨Tip Number 1
Get your CV and application in as soon as you can! With a high number of candidates, being quick off the mark can really set you apart. We recommend applying through our website for a smoother process.
✨Tip Number 2
Prepare for the interview by researching the company and understanding their values. We want to see how you align with our mission to deliver person-centred support, so think about examples from your experience that showcase this.
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and safeguarding. We love candidates who can demonstrate their leadership skills and commitment to customer wellbeing.
✨Tip Number 4
Don’t forget to ask questions during the interview! This shows your interest in the role and helps us see how you’d fit into our team. Plus, it’s a great chance to learn more about what makes us a Great Place To Work!
We think you need these skills to ace Head of Support & Community Services in Newcastle upon Tyne
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the role of Client Services Manager. Highlight your experience in managing teams and delivering person-centred support, as this is key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our team. Share specific examples of how you've led teams and improved services in previous roles, and don’t forget to show your passion for supporting customers with learning disabilities!
Showcase Your Values: We value inclusion and wellbeing, so make sure to reflect these values in your application. Talk about how you’ve promoted these in your past roles and how you plan to do the same with us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Home Group Limited
✨Know Your Stuff
Make sure you understand the role of Client Services Manager inside and out. Familiarise yourself with person-centred support, housing services, and the specific needs of customers with learning disabilities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Head of Support & Community Services, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and promoting a positive work environment. Highlight your experience in safeguarding and health and safety to demonstrate your capability.
✨Be Ready to Advocate
This role requires someone who can challenge behaviours not aligned with the company's values. Think of situations where you've had to advocate for customers or colleagues. Be prepared to discuss how you would promote the service and ensure it's accessible to everyone in the community.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you as well.