Head of Customer Contact & Service Transformation
Location: Newcastle upon Tyne
Country: GB
Organization: HOME GROUP
Date Posted: 2026-08-17T20:52:19.000Z
Application Deadline: 2026-09-16T20:52:19.000Z
Job Description
Home Group is seeking a Head of Service to lead our Customer Service Centre and shape a future, digitally-enabled contact operation. You will drive improvements in resolution, quality and customer satisfaction across a large, regulated housing organisation, with strong cross-site leadership and strategic influence.
You will oversee workforce planning, CRM transformation and integration of telephone, digital and self-service channels, ensuring value delivery and high-performing customer journeys.
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Head of Customer Contact & Service Transformation in Newcastle upon Tyne employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
