Home Group Limited in Newcastle upon Tyne is seeking a Customer Experience Manager for the Customer Service Centre. You will shape how we listen, learn and improve every day, making a real difference to how customers and colleagues feel.
This is a hybrid role with 2 days in the office and 3 days working from home. You’ll spot patterns in feedback, fix what isn’t working, and work with housing and maintenance teams to keep things fair and joined up.
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Customer Experience Lead — Hybrid, Flexible Hours in Newcastle upon Tyne employer: Home Group Limited
At Home Group, we pride ourselves on being an award-winning Customer Service Centre that values both our customers and our employees. As a Performance Leader in Newcastle upon Tyne, you'll enjoy a supportive work culture that fosters personal growth through mentoring and coaching, alongside generous benefits like 34 days of leave and a matching pension scheme. Join us to lead a high-performing team and make a meaningful impact in a workplace recognised as one of the UK's Great Places to Work!
