At a Glance
- Tasks: Lead and coach teams to deliver high-quality, person-centred services.
- Company: Join a top-rated organisation that values inclusion and wellbeing.
- Benefits: Enjoy 34 days leave, competitive salary, and great discounts.
- Other info: Flexible working hours with opportunities for career development.
- Why this job: Make a real impact while growing as a leader in a supportive environment.
- Qualifications: Experience in housing or care, strong coaching skills, and a customer-focused approach.
The predicted salary is between 29000 - 29000 £ per year.
About the role
Salary: £29,000 per annum plus 34 days leave, rising to 39.
Leading services that make a real difference, this is a hands-on leadership role coaching and supporting frontline teams. You make smart decisions and stay close to customers and what matters to them, balancing performance with compassion. If you're ready to grow as a leader without stepping away from the frontline, this role is for you!
What you'll do:
- Lead and coach teams to deliver safe, high quality, person-centred services.
- Stay close to customers to make sure support reflects their needs and goals.
- Manage performance, quality, safeguarding, and compliance across services.
- Use data and insight to spot risks early and improve outcomes.
- Oversee budgets, staffing, and resources to keep services sustainable.
Why join us:
You’ll have space to lead in your own way, with trust and support behind you. We invest in our people and offer clear routes into senior management roles when you’re ready. You’ll work with colleagues who care about doing the right thing, for customers and for each other. Your work will have real impact, every day. Be part of one of the UK’s Great Places to Work!
You have:
- Experience working in housing, care, or support services.
- Strong coaching skills and enjoy developing others.
- Experience managing quality, performance, and compliance.
- Confidence handling safeguarding and risk in complex services.
- A customer focused approach and lead with empathy and fairness.
Stronger together:
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- Working Monday to Friday between 9am and 5pm.
- You need an Enhanced with barring list.
- You need to be able to drive and have access to your own vehicle insured for business purposes.
What’s in it for you?
- 2 paid volunteering days each year.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
- Career path with development and excellent training package.
Finally:
For reasonable adjustments email. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
Client Services Manager in Newcastle upon Tyne employer: Home Group Limited
Home Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive legal team environment in the vibrant Newcastle city centre. With a commitment to inclusion and flexibility, employees enjoy generous benefits such as 34 days of leave, a matching pension contribution, and family-friendly policies, making it a truly rewarding place to build a meaningful career in housing management law.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Newcastle upon Tyne
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Home Group Limited!
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If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Home Group Limited.
We think you need these skills to ace Client Services Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Home Group Limited. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Home Group Limited and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Home Group Limited. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Home Group Limited's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Home Group Limited
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Home Group Limited.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Home Group Limited will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Home Group Limited and how you would contribute to adapting HR strategies.
